User Feedback on POLRI Super App
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User Feedback on POLRI Super App

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Mixed opinions from users on the POLRI Super App, with some praising its efficiency in expediting processes like SKCK applications, while others criticize its technical errors, payment issues, and lack of user-friendliness. Users express frustration with failed transactions, unclear instructions, and the need for offline alternatives. Despite some positive feedback on the app's utility, concerns over cumbersome procedures, slow processing times, and unresponsive support are prevalent.

Source: Google Play Reviews of POLRI Super App

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Customer Feedback Analysis of POLRI Super App

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Custom Date - Dec 28, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Ahh mau isi data diri aja ribet banget padhal sudah benar mala gabisa

    Sentiment
    • Negative
    Content
    • User Interface Issues
    Mar 11, 2024

  • Sudah isi dara buat skck eh pas pilih pembayaran mau minta nomer VA nya gk bisa terus muncul hubungi admin Ganti pembayaran jadi tunai juga sama aja Buang buang waktu aja dari tadi isi data Akhirnya gk bisa dipake juga

    Sentiment
    • Negative
    Content
    • Payment Problems
    Mar 10, 2024

  • BIKIN SKCK GAGAL SERVER TERUS 6 JAM DIAM DI POLRES INDIHIANG. UJUNG2NYA OFFLINE PETUGAS YANG JAGA FORMNYA MALAH MINTA BIAYA 100RB PADAHAL DI APLIKASI TERTERA 30RB. TAPI KAYANYA CUMA DI INDIHIANG TASIKMALAYA DOANG SI INI MAH 😂

    Sentiment
    • Negative
    Content
    • SKCK Application Process
    Mar 10, 2024

  • aplikasi mempersulit rakyat selalu nge stack di pembayaran klo bikin skck eror ni aplikasi

    Sentiment
    • Negative
    Content
    • Technical Errors
    Mar 10, 2024

  • kalau system sudah serba by online, seharusnya system berkas harus berupa online juga kirim file nya by email.. simple krn base on online

    Sentiment
    • Negative
    Content
    • Online Submission Challenges
    Mar 09, 2024

  • Tiap hari update, kalo gak siap jngan buat apk

    Sentiment
    • Negative
    Content
    • Technical Errors
    Mar 08, 2024
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Sentiment Analysis (limited preview)
-47 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for POLRI Super App based on online reviews collected from Google Play. The analysis helps App Developers, Customer Service Managers, Government Officials, UX/UI Designers, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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