Mixed Opinions on Pod 51: Convenient Location vs. Room Size and Cleanliness Concerns
Unlock Insights: Pod 51 Customer Feedback Analysis Report

Mixed Opinions on Pod 51: Convenient Location vs. Room Size and Cleanliness Concerns

230 E 51st St, New York, NY 10022, United States

Mixed opinions were expressed in the reviews for Pod 51, with some guests highlighting the hotel's convenient location and friendly staff, while others mentioned issues like small room sizes, shared bathrooms, and cleanliness problems. The rooftop view was a common positive point, but some guests had negative experiences, including maintenance issues, noise problems, and even encounters with pests. Despite differing views on room size and services, many guests appreciated the budget-friendly aspect of the hotel and its proximity to transportation options and attractions.

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  • Marketing Specialists in Hospitality
  • Customer Experience Analysts
  • Travel Industry Consultants
  • Real Estate Investors focusing on Hospitality

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Popular Phrases (of 30 reviews)
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  • Location is good , great air-con, wifi and bathroom. Super small of-course it鈥檚 a Pod. Receptionist was helpful and kindly changed my room . Clean rooms and cute roof top that u can grab your own take out and chill.

    Sentiment
    • None
    Content
    • Location and Accessibility

  • The people that work here weren't very friendly. The rooms are small and basic but this is what we expected. Things like the bed lights didn't work, people left the shared bathroom messy. The location is great.

    Sentiment
    • None
    Content
    • Staff Friendliness and Service

  • Disappointed! Not a hotel , it gave motel vibes! I don鈥檛 recommend at all

    Sentiment
    • Negative
    Content
    • Room Size and Layout

  • Good place to stay for the price, would reserve again

    Sentiment
    • Positive
    Content
    • Value for Money

  • Everything about our stay was great! The staff was friendly. We arrived early and they let us Checkin, held our bags after check out so we could wonder the city more. Price location everything is great!

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Service

  • Un h么tel simple et sympathique pour un prix raisonnable

    Sentiment
    • Positive
    Content
    • Value for Money
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Sentiment Analysis (of 30 reviews)
37 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Pod 51 based on online reviews collected from Google Business. The analysis helps Hotel Managers, Marketing Specialists in Hospitality, Customer Experience Analysts, Travel Industry Consultants, Real Estate Investors focusing on Hospitality to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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