Patagonia Clothing: High Quality but Lacking Customer Service
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Patagonia Clothing: High Quality but Lacking Customer Service

Patagonia clothing generally has high quality, but their customer service is lacking. They refused to price match and had an arrogant attitude towards customers. They also had issues with lost orders and slow refunds. Despite this, Patagonia has done outstanding work for environmental projects. Their repair service is praised, but their return process and filtering of negative reviews are concerning. Overall, Patagonia's customer service varies in quality.

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Custom Date - May 25, 2024
Featured Content
  • Great service for reparation of wetsuit

    Great service for reparations of my wetsuit! Easy and qualitative!

    Sentiment
    • Positive
    Content
    • Repair Service
    Nov 17, 2023
  • La commande soit disant entreposée dans…

    La commande soit disant entreposée dans ma boite à lettre n'est jamais arrivée. On me conseille de chercher chez les voisins, bureau de poste etc. Donc 200 € perdus. A fuir!

    Sentiment
    • Negative
    Content
    • Ordering Experience
    Nov 02, 2023
  • Ich warte seit Mai auf eine Erstattung

    Ich warte seit Mai auf eine Erstattung. Kundenservice/-Reaktion mangelhaft! Aussagen von Patagonia werden nicht eingehalten. Ich würde nicht mehr direkt bei Patagonia bestellen, sondern nur über Händler.

    Sentiment
    • Negative
    Content
    • Refund/Return
    Aug 29, 2023
  • free repairs just how they say and the founder wanted

    Bought a lightweight fleece c2019.Zip puller mechanism got ripped off the bottom.Patagonia sent me prepaid envelope, repaired and sent back. All free.Part of their eco policy to reduce wastage. Well done.

    Sentiment
    • Positive
    Content
    • Repair Service
    Aug 07, 2023
  • Vjosa Project

    This is not about your products.What you (Ryan Gellert and the Patagonis team) did for the Vjosa project in Albanien is outstanding.Continue what you are doing!!

    Sentiment
    • Positive
    Content
    • Environmental Awareness
    Apr 01, 2023
  • 2 weeks ago I ordered some stuff

    2 weeks ago I ordered some stuffStill no deliveryStill the tracker doesn’t work Just getting facing some delays with carrier from Patagonia Great gear - terrible delivery/customer service

    Sentiment
    • Negative
    Content
    • Ordering Experience
    Mar 18, 2023
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Sentiment Analysis (of 30 reviews)
-24 Net Promoter
Score
Popular Topics (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Patagonia  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Product Managers, Sustainability Officers, Retail Industry Analysts, Brand Managers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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