Mixed Customer Feedback for Office Depot
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Mixed Customer Feedback for Office Depot

Office Depot customers have reported a range of issues, including poor customer service, delivery delays, billing errors, and quality control problems. Some positive experiences were also noted, particularly regarding cost-effective printing services and office supplies. Major concerns include difficulties canceling orders, unexpected charges, and misleading promotions. The reviews highlight a lack of consistency in service quality and product reliability.

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Custom Date - Nov 02, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • promociones que no existen

    promociones que no existen, servicio al cliente pesimo,

    Sentiment
    • Negative
    Content
    • Online Ordering
    Apr 01, 2024
  • Pésimo servicio del personal

    PĂ©simo servicio del personal; nefasto tacto con el cliente.

    Sentiment
    • Negative
    Content
    • Employee Experience and Work Environment
    Feb 22, 2024
  • Su venta en liena

    Su venta en liena, con envĂ­o pr estafeta nunca llega y no resuelven nada

    Sentiment
    • Negative
    Content
    • Delivery Service
    Feb 04, 2024
  • Drive 605 Edgar Sanchez

    He was amazing. He was so helpful with our product. Putting it away for me.... Hope we get to see him again on our next order.

    Sentiment
    • Positive
    Content
    • Employee Experience and Work Environment
    Nov 06, 2023
  • 1 person on duty

    1 person on duty. Was slow on purpose checking out customers in line.When asked what I wanted was rude and a tone in the voice that was not pleasant.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Sep 20, 2023
  • I had a good experience a few weeks ago…

    I had a good experience a few weeks ago at this store. The worker was really helpful very nice and knowledgeable.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Aug 27, 2023
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Sentiment Analysis (of 30 reviews)
-64 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Office Depot  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Analysts, Supply Chain Specialists, Marketing Professionals, Quality Assurance Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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