Mixed Reviews for LUMINESS: Praise for Products, Concerns About Orders and Services
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Mixed Reviews for LUMINESS: Praise for Products, Concerns About Orders and Services

Mixed reviews were found for LUMINESS, with some customers praising the products and customer service while others complained about issues like color mismatch, trial confusion, and difficulties in canceling orders. Positive feedback highlighted the airbrush-like finish, ease of use, and product quality. However, some negative feedback mentioned problems with recurring charges, color accuracy, and customer service responsiveness. Overall, the company's products seem to offer good coverage and a lightweight feel, but issues with communication, billing transparency, and returns were noted.

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Custom Date - May 23, 2024
Featured Content
  • I notified as soon as I received the…

    I notified as soon as I received the product that the recommendation if color was too dark and want to exchange it!No one has reached out to me as of today! Please advise!

    Sentiment
    • Negative
    Content
    • Customer Service
    Apr 24, 2024
  • Love it

    Love it. Very light feel. I hate heavy foundation. But excellent coverage!

    Sentiment
    • Positive
    Content
    • Product Quality
    Apr 22, 2024
  • Came quickly and undamaged

    Package came with no damage. It was received quite quickly. I received everything that was promised. Very satisfied.

    Sentiment
    • Positive
    Content
    • Shipping Experience
    Apr 22, 2024
  • Love it!

    Beautiful coverage with NO caking in my wrinkles and creases. Beautiful flawless look for my almost 60 year old skin. Customer service was wonderful too!

    Sentiment
    • Positive
    Content
    • Product Quality
    Apr 20, 2024
  • I love this product

    I love this product, I love how it feels so light on my skin..

    Sentiment
    • Positive
    Content
    • Product Quality
    Apr 19, 2024
  • AMAZING beautiful make up and so fast…

    AMAZING beautiful make up and so fast and easy to do each morning.

    Sentiment
    • Positive
    Content
    • Makeup Application
    Apr 18, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
26 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for LUMINESS  based on online reviews collected from Trustpilot. The analysis helps Marketing Professionals, Product Managers, Customer Service Managers, Beauty Industry Analysts, Retail Business Owners to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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