Critical Issues with 'My Metro' App Functionality and User Experience
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Critical Issues with 'My Metro' App Functionality and User Experience

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The reviews for 'My Metro' app highlight significant issues such as constant login problems, app glitches, inability to access features like adding the card to Apple Wallet, and overall dissatisfaction with the user experience. Customers express frustration with the app's functionality, including difficulties in scanning cards, viewing transaction histories, and navigating the interface. The app's recent updates have not addressed these fundamental issues, leading to a high level of user dissatisfaction and a call for improved convenience and reliability.

Source: App Store Reviews of My Metro

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Customer Feedback Analysis of My Metro

Comprehensive analysis of 'My Metro' app reviews revealing critical functionality and UX issues. Ideal for app improvement.

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Custom Date - Dec 27, 2024
Popular Phrases (limited preview)
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  • Toujours en loading

    Presqu’à chaque fois que je veux m’en servir, l’app ne fait que loader sans fin! Vraiment dĂ©sagrĂ©able

    Sentiment
    • Negative
    Content
    • Connection & Loading Problems
    May 04, 2024
  • Apple Wallet

    SVP rajouter l’option d’ajouter à l’Apple Wallet!

    Sentiment
    • Negative
    Content
    • Apple Wallet Integration Request
    May 03, 2024
  • New update broke the app

    I just tried to open the app after the new login update and I keep getting an error “Please try again after you login.” But I can’t login

    Sentiment
    • Negative
    Content
    • Login & Account Problems
    Apr 27, 2024
  • Go back on flip

    Never loads. Can’t see flyers but they are off Flipp. Annoying.

    Still won’t load

    Sentiment
    • Negative
    Content
    • App Performance Issues
    Apr 19, 2024
  • Apple Wallet

    Wish I could give no stars. Why would you remove apple wallet support? It used to exist a few years ago. Now I have a new phone and it won’t let me add it.

    Sentiment
    • Negative
    Content
    • Apple Wallet Integration Request
    Apr 06, 2024
  • Trouble

    J essaie d ouvrir l application et sa me dit toujours votre temps est expirer veuillez rĂ©essayer sans arrĂȘt oubliĂ©e de fermer pour l enlever

    Sentiment
    • Negative
    Content
    • Connection & Loading Problems
    Apr 06, 2024
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Sentiment Analysis (limited preview)
-80 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for My Metro based on online reviews collected from App Store. The analysis helps Mobile App Developers, Product Managers, User Experience Designers, Customer Service Executives, Digital Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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