BestBuy's Online Platform Receives Mixed Feedback from Customers
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BestBuy's Online Platform Receives Mixed Feedback from Customers

Explore BestBuy Customer Feedback Insights

Customers have shared mixed feedback for BestBuy's online platform. While some praise its convenience and easy-to-use features, others have expressed frustration with issues like difficulty checking out, missing rewards, and app glitches. Many users appreciate the retailer's great prices, promotions, and helpfulness, while some suggest improvements such as a dark mode option, better search filters, and no-expiry rewards certificates.

Source: App Store Reviews of ‎Best Buy

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Customer Feedback Analysis of ‎Best Buy

Unlock insights from BestBuy's customer feedback on its online platform, covering usability to rewards.

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Custom Date - Dec 27, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Short quick review

    I’ve order a $5 dollar Nintendo Eshop gift card, after waiting for an entire hour or more, I still haven’t gotten the email with the card’s code, that makes me very frustrated

    Sentiment
    • Negative
    Content
    • Online Ordering Experience
    May 24, 2023
  • Purchase

    Wonderful and easy process. Will recommend to all my family and friends.

    Sentiment
    • Positive
    Content
    • Customer Service
    May 24, 2023
  • Checkout

    It is incredibly difficult to check out online. Couldn’t hardly figure out how.

    Sentiment
    • Negative
    Content
    • App Usability
    May 22, 2023
  • SEARCH FILTERS SHOULD BE BETTER

    Make a filter where I can search gaming desktops by their cooling system. Like I can filter the results by if desktops have either
    air cooling or liquid cooling systems

    Sentiment
    • Negative
    Content
    • Product Quality
    May 19, 2023
  • $5 reward can’t use!!!

    I received a $5 rewards coupon from Best Buy and when I went to use it they told its not on my account. Customer service no help. I won’t be shopping there again.

    Sentiment
    • Negative
    Content
    • Customer Service
    May 19, 2023
  • Bad support and service

    Price check is just a scam and the manual support has no control over automated one.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 16, 2023
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Sentiment Analysis (limited preview)
16 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ‎Best Buy based on online reviews collected from App Store. The analysis helps Retail Management Professionals, Customer Experience Analysts, Digital Marketing Specialists, E-commerce Managers, UI/UX Designers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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