Excellent Customer Service and Efficient Engineers – JLA Review
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Excellent Customer Service and Efficient Engineers – JLA Review

JLA provides excellent customer service, efficient and knowledgeable engineers, and high-quality laundry equipment. They respond promptly to customer queries and resolve any issues quickly. Despite a few negative experiences, JLA is recommended for their transparency, professionalism, and fast service.

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  • Hospitality Managers
  • Healthcare Administrators
  • Facility Managers
  • Laundry Service Providers
  • Business Analysts

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Custom Date - Jun 16, 2024
Featured Content
  • Contracts team unresponsive but good complaints handling

    Have been trying to discuss a rental issue since January 2023, but despite repeated emails to at least three different contacts plus a webform submission, no-one from the contracts team has been in touch.However, an escalation through JLA's formal complaints process has finally resulted in a positive resolution (in September 2023). Review since updated to reflect this.

    Sentiment
    • None
    Content
    • Rental Issue
    Sep 22, 2023
  • Complete transparency on prices

    Complete transparency on prices, contract and equipment spec/model.Installation was clean and efficient.Demonstrated and left tidy

    Sentiment
    • Positive
    Content
    • Efficient Service
    Sep 14, 2023
  • Good Customer Service

    Efficient telephone service , responded to email promptly and completed the job satisfactory with next to no waiting time , what more could you ask for . Very pleased with the service provided

    Sentiment
    • Positive
    Content
    • Efficient Service
    Sep 11, 2023
  • DO NOT USE - Incompetent and expensive

    DO NOT USE > Six site visits, five invoices, four credit notes, one pump (that wasn’t necessary), lots of emails for a fault that should have been diagnosed on day one and resolved with minimum charge. Total charge just short of £1000. JLA demonstrate an alarming level of poor engineering diagnostics and incompetence/lack of responsibility in all departments. There have to be better suppliers out there !

    Sentiment
    • Negative
    Content
    • Fault Diagnosis
    Sep 06, 2023
  • JLA are a well run business

    JLA are a well run business, respond well and communicate effectively with customers. They supply us with Laundry equipment, which are always great quality, and on the rare occasion that we have any issues, JLA resolve them very quickly. Recommend them highly.

    Sentiment
    • Positive
    Content
    • Customer Service
    Sep 06, 2023
  • Professional

    Professional. Polite. Helpful. Kept in contact to let me know the situation. Great communication. Like that I get message to say the engineers are on route, would be nice to have an approximate time eg 30 minutes or in next hour!

    Sentiment
    • Positive
    Content
    • Customer Service
    Aug 27, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
75 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for JLA  based on online reviews collected from Trustpilot. The analysis helps Hospitality Managers, Healthcare Administrators, Facility Managers, Laundry Service Providers, Business Analysts to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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