Excellent Customer Service and Efficient Engineers – JLA Review
  • 95 users bookmarked
  • Sources Trustpilot Reviews
  • Size Up to latest 1,000 reviews (Customizable)
Unlock Insights: JLA Customer Feedback Analysis Report

Excellent Customer Service and Efficient Engineers – JLA Review

JLA provides excellent customer service, efficient and knowledgeable engineers, and high-quality laundry equipment. They respond promptly to customer queries and resolve any issues quickly. Despite a few negative experiences, JLA is recommended for their transparency, professionalism, and fast service.

Best for
  • Hospitality Managers
  • Healthcare Administrators
  • Facility Managers
  • Laundry Service Providers
  • Business Analysts

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.

Purchased users
63 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here, you can see the limited preview of this report for only 40 reviews.

Export
Custom Date - Oct 23, 2024
Popular Phrases (of 30 reviews)
see all >>
Featured Content
see all >>
  • Contracts team unresponsive but good complaints handling

    Have been trying to discuss a rental issue since January 2023, but despite repeated emails to at least three different contacts plus a webform submission, no-one from the contracts team has been in touch.However, an escalation through JLA's formal complaints process has finally resulted in a positive resolution (in September 2023). Review since updated to reflect this.

    Sentiment
    • None
    Content
    • Rental Issue
    Sep 22, 2023
  • Complete transparency on prices

    Complete transparency on prices, contract and equipment spec/model.Installation was clean and efficient.Demonstrated and left tidy

    Sentiment
    • Positive
    Content
    • Efficient Service
    Sep 14, 2023
  • Good Customer Service

    Efficient telephone service , responded to email promptly and completed the job satisfactory with next to no waiting time , what more could you ask for . Very pleased with the service provided

    Sentiment
    • Positive
    Content
    • Efficient Service
    Sep 11, 2023
  • DO NOT USE - Incompetent and expensive

    DO NOT USE > Six site visits, five invoices, four credit notes, one pump (that wasn’t necessary), lots of emails for a fault that should have been diagnosed on day one and resolved with minimum charge. Total charge just short of £1000. JLA demonstrate an alarming level of poor engineering diagnostics and incompetence/lack of responsibility in all departments. There have to be better suppliers out there !

    Sentiment
    • Negative
    Content
    • Fault Diagnosis
    Sep 06, 2023
  • JLA are a well run business

    JLA are a well run business, respond well and communicate effectively with customers. They supply us with Laundry equipment, which are always great quality, and on the rare occasion that we have any issues, JLA resolve them very quickly. Recommend them highly.

    Sentiment
    • Positive
    Content
    • Customer Service
    Sep 06, 2023
  • Professional

    Professional. Polite. Helpful. Kept in contact to let me know the situation. Great communication. Like that I get message to say the engineers are on route, would be nice to have an approximate time eg 30 minutes or in next hour!

    Sentiment
    • Positive
    Content
    • Customer Service
    Aug 27, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
75 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

See a Sample Report Buy Now
One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
63 users purchased a report in the last 24 hours.
See a Sample Report Purchase This Report from $18
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Unlock Cookology Customer Insights: Comprehensive Feedback Analysis
    Trustpilot Reviews 77
  2. Vizilok Feedback Report: Mastering Customer Service
    Trustpilot Reviews 86
  3. Explore Top-Notch Medical Card Renewal Services Insights
    Trustpilot Reviews 86
Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for JLA  based on online reviews collected from Trustpilot. The analysis helps Hospitality Managers, Healthcare Administrators, Facility Managers, Laundry Service Providers, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.