Customer Feedback Highlights Discontent with Wizz Air App and Service
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  • Who is this report for?
    • Airline Customer Service Managers
    • Digital Product Managers
    • Customer Experience Analysts
    • Mobile App Developers
    • Airline Operations Specialists
Customer Feedback Highlights Discontent with Wizz Air App and Service

Unlock Insights into Wizz Air App Customer Feedback

The reviews for the Wizz Air app reveal significant customer dissatisfaction, primarily due to poor service and frustrating app functionality. Many users expressed frustration over random seat assignments, particularly for families, and difficulties in contacting customer service for help. Issues with the app include crashes during updates, problems scanning passports, and complications during check-in. Customers highlighted the lack of transparency regarding fees and charges, feeling manipulated into paying extra for seat selection. Overall, while some users found the app easy to use, the prevailing sentiment is one of disappointment and a call for improvement in both service and technology.

Source: App Store Reviews of Wizz Air - Book Flights

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Customer Feedback Analysis of Wizz Air - Book Flights

Uncover customer feedback on Wizz Air's app with our in-depth analysis. Identify service & app issues to drive improvements.

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Custom Date - Apr 26, 2025
Popular Phrases (limited preview)
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Featured Content
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  • They must shut down this airline

    Very very poor service, not trusted, avoid buying tickets from these crooks

    Sentiment
    • Negative
    Content
    • Customer Service Issues
    Mar 10, 2025
  • Radi

    Very good

    Sentiment
    • Positive
    Content
    • User Experience Challenges
    Mar 02, 2025
  • Mr

    Nice and smooth app. The only issue is the scan function doesn’t work.

    Sentiment
    • Positive
    Content
    • App Functionality
    Feb 15, 2025
  • App

    Awful app and so difficult to use!

    Sentiment
    • Negative
    Content
    • User Experience Challenges
    Feb 12, 2025
  • Online check in a hassle

    Get someone who can do technology to help you. Not easy for old people to manage.

    Sentiment
    • Negative
    Content
    • User Experience Challenges
    Feb 12, 2025
  • Easy to use app

    Easy to use app

    Sentiment
    • Positive
    Content
    • User Experience Challenges
    Feb 11, 2025
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Sentiment Analysis (limited preview)
-57 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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About Customer Feedback Analysis Reports

  • This page displays purchase options and a preview of the customer feedback analysis report for Wizz Air - Book Flights based on online reviews collected from App Store. The analysis helps Airline Customer Service Managers, Digital Product Managers, Customer Experience Analysts, Mobile App Developers, Airline Operations Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

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