Holiday Inn Washington Capitol - Natl Mall: Prime Location & Clean Accommodation
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Holiday Inn Washington Capitol - Natl Mall: Prime Location & Clean Accommodation

550 C St SW, Washington, DC 20024, United States

Prime location near the National Mall with walkable access to Smithsonian museums and monuments. Guests praise the cleanliness and friendly staff. Some room maintenance issues noted, like noisy AC and outdated facilities. Mixed reviews on amenities, with mentions of costly parking. Overall, a convenient choice for exploring DC attractions on foot.

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  • Travel Agents
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  • Customer Experience Analysts

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Popular Phrases (of 30 reviews)
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  • Highly recommend this location, walkable to all the Smithsonian Museums, stayed for 6 days/nights and all the employees are so nice! Thank you to Keeira, Lu, Rina, James, David, and Rita!Great food in the restaurant, hotel is very clean. Will come back next year!

    Sentiment
    • Positive
    Content
    • Staff Service and Friendliness

  • Decent hotel well located. Really excellent front desk staff, super friendly and helpful and a pleasure to interact with. The rooms are pretty much what you'd expect from any Holiday Inn.Be aware though that it is right next to a busy railway so there is noise from the trains pretty late into the evening and early in the morning. Being from a busy city this didn't bother us though.

    Sentiment
    • Positive
    Content
    • Noise Level and Surroundings

  • Great place to stay for a DC trip. 1 block from the National Air and Space Museum.Rooms: The room was very comfortable and clean.Walkability: We walked from here to everything we visited. The museums the National Mall and restaurants.Food & drinks: Great breakfast Buffett.

    Sentiment
    • Positive
    Content
    • Room Comfort and Cleanliness

  • Seriously, not one USB port in the room. It's 2024.. Too me, it felt like the hotel is just taking advantage of their location, which is awesome btw, but the rooms needed to refreshed and brought into the technological age, especially for $450.00 a night. We will find another hotel next time we're in DC..

    Sentiment
    • Negative
    Content
    • Room Comfort and Cleanliness

  • Clean room. Friendly, helpful staff. Amazing location.Rooms: Clean and spaciousNearby activities: Everything around the national mallWalkability: Close to everything

    Sentiment
    • Positive
    Content
    • Overall Experience and Recommendations

  • Great location, but the trains are loud and run all night. Plugs are loose, which is not good for charging phones. Room was clean. People were nice.

    Sentiment
    • None
    Content
    • Noise Level and Surroundings
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Sentiment Analysis (of 30 reviews)
37 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel based on online reviews collected from Google Business. The analysis helps Hotel Managers, Tourism Consultants, Travel Agents, Marketing Professionals, Customer Experience Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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