Holiday Inn Express Chicago - Magnificent Mile: Location, Staff, and Cleanliness Stand Out
Unlock Insights: Holiday Inn Express Chicago Guest Feedback Report

Holiday Inn Express Chicago - Magnificent Mile: Location, Staff, and Cleanliness Stand Out

640 N Wabash Ave, Chicago, IL 60611, United States

Guests appreciate the great location of Holiday Inn Express Chicago - Magnificent Mile, with friendly staff and clean rooms. However, some mention issues with room size, noise, and lack of hot water. The breakfast receives positive feedback, but there are mixed reviews on room amenities like fridges and drainage. Staff friendliness, cleanliness, and location stand out as key aspects highlighted by reviewers.

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Popular Phrases (of 30 reviews)
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  • Very small room but to be expected in an old hotel. My real complaint is that there was no hot water in the shower. Staff were helpful.

    Sentiment
    • None
    Content
    • Room Size and Amenities

  • excelente ubicacion, caminando llegas rapido a las atracciones principales solo que los cuartos son pequeños, tienen tina, secadora de pelo, jabon, telefono, tv y caja fuerte. No tiene nevera

    Sentiment
    • Positive
    Content
    • Room Size and Amenities

  • My daughter and I had a wonderful time for our overnight midweek stay. Everyone was pleasant and very helpful from our first contact with Michael at the front desk to the great breakfast staff and Thomas at the front desk on our departure. Great location and great rates too. Love the rich history as well.

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Service

  • Very beautiful well kept hotel the beds were amazing , they had a huge selection for breakfast which was very tasty. Room was very clean. The ladies at the checkin desk were wonderful got me in and out with no problems . Overall I enjoyed my stay and will definitely be booking again and referring friends.

    Sentiment
    • Positive
    Content
    • Room Cleanliness

  • I booked to pay upon arrival. To my surprise they do not get cash. What??? No dollar in the USA????After this, my bedroom sheet had Blood spot. How come??? Who madebthe bed? Isn't it Basic?

    Sentiment
    • Negative
    Content
    • Room Cleanliness

  • This hotel was great! It's smaller and cozier. Perfect location to everything on the mag mile and downtown. The staff couldn't have been friendlier. The rooms were clean and comfortable. The breakfast was super convenient! Highly recommend!

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
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Sentiment Analysis (of 30 reviews)
64 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Holiday Inn Express Chicago - Magnificent Mile, an IHG Hotel based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Analysts, Marketing Professionals, Travel Industry Consultants, Quality Assurance Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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