Nykaa - Beauty Shopping App: Mixed Reviews Highlighting Service Quality and Customer Concerns
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Nykaa - Beauty Shopping App: Mixed Reviews Highlighting Service Quality and Customer Concerns

Nykaa - Beauty Shopping App receives mixed reviews with customers praising its service quality while some complain about late deliveries, damaged products, and customer service issues. Positive feedback highlights good experiences, a wide range of products, and efficient delivery. On the other hand, negative reviews mention concerns about pricing changes, returns process difficulties, and delayed order deliveries. Despite some issues, Nykaa is commended for its customer service and product quality. Customers appreciate the app's simplicity and the variety of beauty products available.

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Custom Date - Jul 27, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Duplicate product send me effective I want return my product per koi reply nahin a raha hai please return my product

    Sentiment
    • Negative
    Content
    • Return Process
    May 27, 2024

  • I liked it very much, Nykaa is the best company.♥️♥️

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    May 27, 2024

  • the price of the products increases over time when you keep them in your cart for more than a week

    Sentiment
    • None
    Content
    • Price and Discounts
    May 27, 2024

  • I used to find Nayika a very reliable platform but now day by day it is losing that reliability...Last May 19th I ordered some products..Today is 27th May it's been 8 days but I still haven't received my item's.. Such negligence is not to be expected from such a platform like this.. 😔 not even getting any updates on the order details.... Now what should I do?

    Sentiment
    • Negative
    Content
    • Delivery Experience
    May 27, 2024

  • Received a damaged product, And when I went to return it, it rejected my request. I was trying again but everytime I try to upload the product image, it shows network issues. Tell me if there is a real network issue, then why it didn't happen when I placed the order. Giving 1 star because I couldn't give less than that. Thanks for your service.

    Sentiment
    • Negative
    Content
    • Product Quality
    May 26, 2024

  • this app deliver damage product i'm totally disappointed

    Sentiment
    • Negative
    Content
    • Product Quality
    May 26, 2024
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Sentiment Analysis (of 30 reviews)
33 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Nykaa - Beauty Shopping App based on online reviews collected from Google Play. The analysis helps Marketing Professionals, Product Managers, E-commerce Consultants, Customer Service Executives, Retail Industry Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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