Ebonyline.com receives mixed reviews on Trustpilot. Customers praise the wide wig selection and good prices but complain about shipping delays, incorrect orders, and poor customer service. Larissa and Zahid stand out for their helpfulness, resolving issues promptly. Some reviewers express frustration over out-of-stock items and lack of communication. Overall, the site is commended for easy navigation and live chat support, but improvements in order accuracy and shipping efficiency are suggested.
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Larissa was quick and courteous! She modified my order and answered all my questions. Thanks for great service!
Sentiment
Positive
Content
Customer Service Quality
Sep 15, 2023
Larissa was the customer service agent…
Larissa was the customer service agent I chatted with online. She was awesome I had order something on there and it made duplicate orders. As soon as I realized I was looking for a number to call but saw they only had a email address. I email them less than 10 minutes Larissa came there and answered all my chat question even cancel the order for me. She was patient and help me. I love this site. Affordable deals at a reasonable price.
Sentiment
Positive
Content
Order Issues
Sep 14, 2023
LARISSA is the best!!
Ebonyline has a wide range of products. Larissa is awesome! She responds to emails quickly, she gets orders out in a very timely manner, and she is professional and kind. I shop at Ebonyline because of Larissa's outstanding customer service. Thank you, Larissa.
Sentiment
Positive
Content
Customer Service Quality
Sep 13, 2023
Amazing company
Amazing company! I had several questions in regards to a product I was interested in as a gift for a family member. Larissa was an amazing help and was able to take good care of me. 10/10 experience.
Sentiment
Positive
Content
Customer Service Quality
Aug 31, 2023
They are accurate fast one of the best…
They are accurate fast one of the best online shopping hair site that is very reliable! Thanks to the help of ZAHID also with recently helping me on a update it’s always a great experience with this site!
Sentiment
Positive
Content
Customer Service Quality
Aug 30, 2023
Update
Update. The foxy silver wig was nice when I wore it for a wk, has days progress it was so fizzy, the curls was getting looser and dull looking. I wouldn't buy this again because of this. Sorry Larissa.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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