Mixed Reviews for Ebonyline.com: Praise for Selection, Complaints on Shipping and Customer Service
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Mixed Reviews for Ebonyline.com: Praise for Selection, Complaints on Shipping and Customer Service

Ebonyline.com receives mixed reviews on Trustpilot. Customers praise the wide wig selection and good prices but complain about shipping delays, incorrect orders, and poor customer service. Larissa and Zahid stand out for their helpfulness, resolving issues promptly. Some reviewers express frustration over out-of-stock items and lack of communication. Overall, the site is commended for easy navigation and live chat support, but improvements in order accuracy and shipping efficiency are suggested.

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Custom Date - May 19, 2024
Featured Content
  • Larissa was quick and courteous

    Larissa was quick and courteous! She modified my order and answered all my questions. Thanks for great service!

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Sep 15, 2023
  • Larissa was the customer service agent…

    Larissa was the customer service agent I chatted with online. She was awesome I had order something on there and it made duplicate orders. As soon as I realized I was looking for a number to call but saw they only had a email address. I email them less than 10 minutes Larissa came there and answered all my chat question even cancel the order for me. She was patient and help me. I love this site. Affordable deals at a reasonable price.

    Sentiment
    • Positive
    Content
    • Order Issues
    Sep 14, 2023
  • LARISSA is the best!!

    Ebonyline has a wide range of products. Larissa is awesome! She responds to emails quickly, she gets orders out in a very timely manner, and she is professional and kind. I shop at Ebonyline because of Larissa's outstanding customer service. Thank you, Larissa.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Sep 13, 2023
  • Amazing company

    Amazing company! I had several questions in regards to a product I was interested in as a gift for a family member. Larissa was an amazing help and was able to take good care of me. 10/10 experience.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Aug 31, 2023
  • They are accurate fast one of the best…

    They are accurate fast one of the best online shopping hair site that is very reliable! Thanks to the help of ZAHID also with recently helping me on a update it’s always a great experience with this site!

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Aug 30, 2023
  • Update

    Update. The foxy silver wig was nice when I wore it for a wk, has days progress it was so fizzy, the curls was getting looser and dull looking. I wouldn't buy this again because of this. Sorry Larissa.

    Sentiment
    • Negative
    Content
    • Product Quality
    Aug 20, 2023
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Sentiment Analysis (of 30 reviews)
58 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Ebonyline.com  based on online reviews collected from Trustpilot. The analysis helps E-commerce Managers, Customer Service Trainers, Supply Chain Analysts, Digital Marketing Specialists, Product Managers to discover insights into what people love, dislike, and need.

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