DraftKings Sportsbook & Casino Review Summary
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DraftKings Sportsbook & Casino Review Summary

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Mixed reviews for DraftKings Sportsbook & Casino with complaints about connectivity issues, crashing, slow performance, and customer service problems. Users appreciate the variety of betting options, fun games, and the app's layout. Some praise the sports betting experience while criticizing the casino section, specifically mentioning blackjack. Many users mention difficulties with live betting, account limitations, and app functionality on Android. Overall, there are concerns about app reliability, customer support responsiveness, and promotional offers. Some users express frustration and disappointment, recommending improvements in performance and system enhancements.

Source: Google Play Reviews of DraftKings Sportsbook & Casino

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Customer Feedback Analysis of DraftKings Sportsbook & Casino

Insightful customer feedback analysis on DraftKings Sportsbook & Casino, covering app performance, service, and user experience.

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Custom Date - Dec 21, 2024
Popular Phrases (limited preview)
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  • Too slow to make live bets. Too slow using cell service or wifi. Absolute garbage for PC. Very very very very very slow. This is prob why they losing so much money to fan duel. Can't place 90% of live bets just because too dam slow.

    Sentiment
    • Negative
    Content
    • App Performance
    Mar 03, 2024

  • So far i have had alot of trouble using it loaded money made couple bets and have been locked out ever scence wrote and no response to now my winnings are just a number on a page

    Sentiment
    • Positive
    Content
    • Customer Service
    Mar 02, 2024

  • In the last few days, I can't open the app. It says poor connection. Out of hundreds of apps, including DraftKings Fantasy on my phone, this is the only one that says I have a bad connection. I love DraftKings otherwise. Updated on 3/2/24

    Sentiment
    • Positive
    Content
    • Connection Issues
    Mar 02, 2024

  • I lived in Vegas for 13 years. Draft Kings is easily the best online sports betting app. I would not be surprised if Las Vegas follows suit with bonus bets, boosts etc

    Sentiment
    • Positive
    Content
    • Betting Experience
    Mar 02, 2024

  • Draftkings is a great betting site with a huge range of betting options on Sports and casino games are also fun with a great variety and app layout is really easy to use

    Sentiment
    • Positive
    Content
    • Betting Experience
    Mar 02, 2024

  • fun games decent payouts I just wish they had a daily free spins or promotions they could offer

    Sentiment
    • Positive
    Content
    • Promotions and Bonuses
    Mar 01, 2024
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Sentiment Analysis (limited preview)
-23 Net Promoter
Score
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Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for DraftKings Sportsbook & Casino based on online reviews collected from Google Play. The analysis helps Digital Marketing Managers, Product Managers, User Experience Designers, Customer Service Directors, Sportsbook Operators to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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