Mixed reviews on American Standard Walk-In Tubs. Customers appreciate professional installers but have concerns about leaks, customer service, and product quality. Some praise the company's responsiveness to issues, while others express dissatisfaction with unresolved problems and communication. Important aspects include installation quality, product functionality, customer service responsiveness, and pricing discrepancies.
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Walk in shower is better than expected, totally professional crew friendly and courteous and cleaned up after completion. American Standard truly holds a high standard in their products and installation. Can't say enough about it. A excellent experience A+++
The product is very good. The Installer was excellent and he did a great job installing thee products.
1. Tub too narrow for my longer than usual arms. I bump my elbows all the time. 2. Tub door is too narrow for my size if I don't enter and exit sideways the sharp corner of the door scratches me. My balance is not good enough to be entering and exiting sideways.
We are happy with the tub, the installation could have been a little cleaner. The caulking was a little rough and reinstalling the door molding wasn't as clean and I had hoped.
Very professional crew that took time to do the job right even down to the trim.
Installers did a GREAT job and the lead installer was available for later questions which is unusual.
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