American Standard Walk-In Tubs: Installation Quality and Customer Service Feedback
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American Standard Walk-In Tubs: Installation Quality and Customer Service Feedback

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Mixed reviews on American Standard Walk-In Tubs. Customers appreciate professional installers but have concerns about leaks, customer service, and product quality. Some praise the company's responsiveness to issues, while others express dissatisfaction with unresolved problems and communication. Important aspects include installation quality, product functionality, customer service responsiveness, and pricing discrepancies.

Source: Trustpilot Reviews of American Standard Walk-In Tubs 

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Customer Feedback Analysis of American Standard Walk-In Tubs 

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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  • Buy American Standard

    Walk in shower is better than expected, totally professional crew friendly and courteous and cleaned up after completion. American Standard truly holds a high standard in their products and installation. Can't say enough about it. A excellent experience A+++

    Sentiment
    • Positive
    Content
    • Professional Installers
    Jan 26, 2024
  • The product is very good

    The product is very good. The Installer was excellent and he did a great job installing thee products.

    Sentiment
    • Positive
    Content
    • Installation Experience
    Dec 20, 2023
  • A Little Narrow

    1. Tub too narrow for my longer than usual arms. I bump my elbows all the time. 2. Tub door is too narrow for my size if I don't enter and exit sideways the sharp corner of the door scratches me. My balance is not good enough to be entering and exiting sideways.

    Sentiment
    • None
    Content
    • Product Quality
    Nov 16, 2023
  • We are happy with the tub

    We are happy with the tub, the installation could have been a little cleaner. The caulking was a little rough and reinstalling the door molding wasn't as clean and I had hoped.

    Sentiment
    • Positive
    Content
    • Installation Experience
    Sep 28, 2023
  • Very professional crew that took time…

    Very professional crew that took time to do the job right even down to the trim.

    Sentiment
    • Positive
    Content
    • Professional Installers
    Sep 26, 2023
  • Installers did a GREAT job and the lead…

    Installers did a GREAT job and the lead installer was available for later questions which is unusual.

    Sentiment
    • Positive
    Content
    • Professional Installers
    Sep 26, 2023
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Sentiment Analysis (limited preview)
43 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for American Standard Walk-In Tubs  based on online reviews collected from Trustpilot. The analysis helps Product Managers, Customer Service Managers, Market Researchers, Quality Assurance Specialists, Sales Executives to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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