American Standard Walk-In Tubs: Installation Quality and Customer Service Feedback
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Mixed reviews on American Standard Walk-In Tubs. Customers appreciate professional installers but have concerns about leaks, customer service, and product quality. Some praise the company's responsiveness to issues, while others express dissatisfaction with unresolved problems and communication. Important aspects include installation quality, product functionality, customer service responsiveness, and pricing discrepancies.
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Walk in shower is better than expected, totally professional crew friendly and courteous and cleaned up after completion. American Standard truly holds a high standard in their products and installation. Can't say enough about it. A excellent experience A+++
Sentiment
Positive
Content
Professional Installers
Jan 26, 2024
The product is very good
The product is very good. The Installer was excellent and he did a great job installing thee products.
Sentiment
Positive
Content
Installation Experience
Dec 20, 2023
A Little Narrow
1. Tub too narrow for my longer than usual arms. I bump my elbows all the time. 2. Tub door is too narrow for my size if I don't enter and exit sideways the sharp corner of the door scratches me. My balance is not good enough to be entering and exiting sideways.
Sentiment
None
Content
Product Quality
Nov 16, 2023
We are happy with the tub
We are happy with the tub, the installation could have been a little cleaner. The caulking was a little rough and reinstalling the door molding wasn't as clean and I had hoped.
Sentiment
Positive
Content
Installation Experience
Sep 28, 2023
Very professional crew that took time…
Very professional crew that took time to do the job right even down to the trim.
Sentiment
Positive
Content
Professional Installers
Sep 26, 2023
Installers did a GREAT job and the lead…
Installers did a GREAT job and the lead installer was available for later questions which is unusual.
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This page displays purchase options and a preview of the customer feedback analysis report for American Standard Walk-In Tubs based on online reviews collected from Trustpilot. The analysis helps Product Managers, Customer Service Managers, Market Researchers, Quality Assurance Specialists, Sales Executives to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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