Mixed Reviews Highlighting Usability and Reliability Issues of Fitness Passport MyFP App
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Mixed Reviews Highlighting Usability and Reliability Issues of Fitness Passport MyFP App

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The Fitness Passport MyFP app has received mixed reviews from users. Common complaints include frequent 2FA logins, poor offline functionality, glitchy performance, and difficulty in accessing gyms without strong internet. Users express frustration with the app's clunky design, inability to handle multiple users, and constant location permission requests. While some appreciate the digital card feature, many find the app less convenient than physical cards. Overall, there are concerns about usability, compatibility issues, and the app's overall reliability.

Source: App Store Reviews of Fitness Passport MyFP

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Customer Feedback Analysis of Fitness Passport MyFP

Explore user feedback on Fitness Passport MyFP with insights on usability, functionality, and reliability issues. Ideal for industry professionals.

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Custom Date - Dec 22, 2024
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  • Features

    Would be great if you could filter by “access card required”

    Sentiment
    • None
    Content
    • App Functionality
    Jul 31, 2024
  • Bug: Location search doesn’t work

    I can’t even use the search bar, nor the list view…. So I’m now in a new city and I can’t see which gyms are available.

    Sentiment
    • Negative
    Content
    • App Functionality
    Jul 01, 2024
  • Shell

    Apple Watch capable?
    have put the app onto my phone however I would be happier if I could tap app on my Apple Watch

    Sentiment
    • Negative
    Content
    • App Functionality
    Jun 07, 2024
  • your app does not work at all

    cannot login to account cannot reset password, authentication codes never and even if the phone number is correct

    Sentiment
    • Negative
    Content
    • Technical Issues
    Jun 02, 2024
  • Not useful

    Keeps asking to access location settings etc. I’m already giving away my location when I sign in to a fitness centre, I’ve said no once when asked I should not be asked again, this is extremely annoying. So far the app is less functional than just using the swipe card therefore very unimpressive.

    Sentiment
    • Negative
    Content
    • Location Services
    Mar 21, 2024
  • The app crashes on my phone

    When I am clicking on the icon, the app opens for a second, and then crashes. Using the app is apparently the only way to obtain access to the gym for membership of which I paid money.

    Sentiment
    • Negative
    Content
    • Login Experience
    Feb 04, 2024
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Sentiment Analysis (limited preview)
-63 Net Promoter
Score
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Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Fitness Passport MyFP based on online reviews collected from App Store. The analysis helps App Developers, Product Managers, UX/UI Designers, Customer Experience Strategists, Marketing Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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