Ikea-App: Tolle Funktionen, aber Raumgestaltung und Sendungsverfolgung fehlen
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Die Ikea-App bietet eine tolle und übersichtliche Benutzeroberfläche, ermöglicht jedoch kein Gestalten eigener Räume. Es gibt keine Sendungsverfolgung und die Benutzerfreundlichkeit könnte verbessert werden. Trotzdem ist die App praktisch für Shop and Go und das Anzeigen des Angebots. Seit Kurzem gibt es jedoch Probleme mit dem Einloggen. Die App ist funktional und bietet Merklisten, aber es fehlt die Möglichkeit, das Sortiment zu durchsuchen. Insgesamt ist die App nützlich, aber mit einigen Verbesserungsmöglichkeiten.
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Als Nutzer möchte ich die Family Card auf der Startseite mit einem Klick erreichen. Das Karten-Icon gehört oben neben das Nutzer-Icon. Die Karte nicht direkt beim öffnen der App zu erreichen ist schlechte usability. Soll euer Appteam mit zwei Story Points in den nächsten Sprint schieben. Danke.
Sentiment
Negative
Content
User Experience
Jan 13, 2024
Wirklich kein Scherz aber in Kassel sind die Angestellten sehr unfreundlich leicht genervt und geben patzige Antworten besonders unten im kleine Laden!denke wenn man nicht mit Menschen sprechen möchte sollte man einen anderen Beruf suchen
Sentiment
None
Content
Customer Service
Jan 12, 2024
Eine völlig unbrauchbare, verwirrende und unnütze app. Click&collect funktioniert als Vorbereitung für den Einrichtungshausbesuch von zu hause nicht. Click&go ist im Einrichtungshaus bei Artikeln die man aus dem Lager holen muss unbrauchbar, da nirgends der Lagerplatz angegeben ist. FAZIT: Für ein Unternehmen dieser Größe ist die App einfach nur blamabel.
Sentiment
Negative
Content
App Functionality
Jan 07, 2024
Eine super App, man findet Sachen schnell und man kann Merklisten erstellen, was ich sehr toll finde :) Außerdem hat man immer seine Family Card bereit, da man diese hier ganz einfach hinzufügen kann.
Sentiment
Positive
Content
Overall Satisfaction
Jan 05, 2024
Bin total zufrieden man sieht was im Angebot ist und kann perfekt nach Möbeln oder Deko gucken die man für zuhause gebrauchen kann und auch eine Liste für jeden beliebigen Raum machen kann:)
Sentiment
Positive
Content
Overall Satisfaction
Jan 05, 2024
Grundsätzlich eine sehr tolle und übersichtliche App. Allerdings habe ich sie mir für das Tool zum Gestalten eigener Räume geholt und das funktioniert einfach nicht. Immer kommt eine Fehlermeldung, es hätte eine Unterbre gegeben und der Scan müssen beendet werden. So bringt mir das nichts
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Frequently Asked Questions About Customer Feedback Analysis Reports
What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for IKEA – Apps bei Google Play based on online reviews collected from Google Play. The analysis helps App Developers, Product Managers, UX/UI Designers, Retail Managers, Marketing Professionals to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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