Omni Shoreham Hotel Reviews Summary
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Omni Shoreham Hotel Reviews Summary

Uncover Real Guest Opinions on Omni Shoreham Hotel

2500 Calvert St NW, Washington, DC 20008, United States

Mixed reviews for the Omni Shoreham Hotel in Washington, D.C. Guests mentioned issues with cleanliness, room readiness, customer service, billing errors, and outdated amenities. Complaints included long wait times, rude staff, and unsettling incidents. Some praised the location, spacious rooms, and friendly staff, while others highlighted problems with Wi-Fi charges, service delays, and unmet expectations.

Source: Google Business Reviews of Omni Shoreham Hotel

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Customer Feedback Analysis of Omni Shoreham Hotel

Insightful analysis of Omni Shoreham Hotel reviews. Discover what guests really think about their stay. Buy the report now!

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  • The ambiance in the hotel was amazing, but we were mostly satisfied with the service. Every single staff was always smiling and helpful, and special thanks to Andrea for being so nice and caring! They made our vacation much happier, very much recommended!

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Professionalism

  • Avoid like plague. Took 2 hours to check in because "system was down". 2 days later at checkout system was still "down" ?!? Stuff seems incompetent and unapologetic like it's not their problem.

    Sentiment
    • Negative
    Content
    • Check-in and Check-out Experience

  • Always enjoy staying here, the staff is helpful and friendly and the rooms are immaculate.

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Professionalism

  • Overall, a great place to stay. My only criticism is dining in the bar. I ordered a $50 dollar steak, medium, and it came out completely well done. If it wasn't for the delicious red reduction sauce, it would have been inedible.

    Sentiment
    • Positive
    Content
    • Food and Dining Experience

  • All the power outlets are very loose and hard to use. Charging is important demand for everyone but the devices are too old.

    Sentiment
    • Negative
    Content
    • Room Quality and Cleanliness

  • Location was horrible. Only within walking distance to zoo. Even asked valet for recommendations and they told us not to walk in that area, which says a lot. Rooms were nice and service was great (for the most part). Hari at check in was the best!!

    Sentiment
    • Positive
    Content
    • Location and Accessibility
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-13 Net Promoter
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  • This page displays purchase options and a preview of the customer feedback analysis report for Omni Shoreham Hotel based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Analysts, Hospitality Consultants, Travel Advisors, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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