Mixed Reviews for DesignerOptics.com: Long Delivery Times, Incorrect Orders, and Counterfeit Products
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Mixed Reviews for DesignerOptics.com: Long Delivery Times, Incorrect Orders, and Counterfeit Products

DesignerOptics.com has mixed online reviews, with customers mentioning issues like long delivery times, incorrect orders, counterfeit products, poor customer service, and unclear return policies. Some customers praised the product quality and prompt delivery. Major concerns include delays in shipping, receiving wrong or faulty items, and difficulties in obtaining refunds or exchanges.

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Custom Date - May 23, 2024
Featured Content
  • Silhouette Glasses

    I ordered Silhouette Biscayne Bay glasses. They are genuine Silhouette and arrived in a few days. No problems

    Sentiment
    • Positive
    Content
    • Glasses Quality and Features
    Mar 05, 2024
  • There return policy is awful

    There return policy is awful. Buyer beware

    Sentiment
    • Negative
    Content
    • Return Policy and Refunds
    Feb 08, 2024
  • No glasses and lost approx. $500

    No glasses and lost approx. $500 ($497).Placed my order before the end of 2023 using my leftover FSA balance. After multile inquires, finally told they do not have the frames and the manufacturer does not have them. The order was cancled, but as it is now 2024, I cannot use the FSA balance.

    Sentiment
    • Negative
    Content
    • Order Processing Time
    Jan 20, 2024
  • Good Company

    I have had good luck with them. They phone support was top notch. They were supportive and knowledgeable. Price were good. I would have no problem recommending them to friends/family.

    Sentiment
    • Positive
    Content
    • Customer Service and Communication
    Dec 23, 2023
  • I placed my order on June 17th

    I placed my order on June 17th. I was told that this product is out of stock and it will be in a few days. Then they wrote that it would come in 2 weeks. Today is already July 10, almost a month has passed, the goods have not been delivered. I've been writing for two days with no response!

    Sentiment
    • Negative
    Content
    • Order Processing Time
    Jul 10, 2023
  • first time ordered from u

    first time ordered from u arrive super fast looks great I got my timberland sunglasses thanks a lot

    Sentiment
    • Positive
    Content
    • Glasses Quality and Features
    May 17, 2023
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Sentiment Analysis (of 30 reviews)
-43 Net Promoter
Score
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for DesignerOptics.com  based on online reviews collected from Trustpilot. The analysis helps E-commerce Managers, Customer Experience Analysts, Retail Industry Consultants, Optical Retail Managers, Market Researchers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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