The reviews for HomeAdvisor are mixed, with complaints about misleading practices, customer service issues, and contractors' performance. Customers express frustration with billing problems, lack of transparency, and difficulties in resolving disputes. On the positive side, some users highlight the platform's efficiency in connecting them with service providers quickly. Overall, the credibility and reliability of HomeAdvisor are questioned due to various negative experiences reported by customers.
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Excelente servicio sin límite de tiempo dando los mejores detalles
Sentiment
Positive
Content
Service Quality Praise
Apr 18, 2024
Waste of time
Waste of time. Went through their whole process of "starting a project" and couldn't proceed because they couldn't verify my business phone number - that has been my number for years. What a waste. Found other and better pros on BBB instead. Won't use again.
Sentiment
Negative
Content
Contractor Disputes
Mar 21, 2024
Very quick to identify providers
Very quick to identify providers, and schedule them for repair.
Sentiment
Positive
Content
Efficient Provider Identification
Mar 21, 2024
Promotes F-rated businesses. Mediation is a joke.
We got a leak from the contractor they connected my family with for a chimney cleaning. They no-showed, no-called twice over a month to come back and inspect the work, plus other message dodging.It took five phone numbers to connect to someone at HomeAdvisor who said they could mediate between us.The contractor didn't respond for another month and then began blowing up my phone to say, "They work for us. We pay them. They can't help you."The mediator proved the terrible contractor accurate, and...
Sentiment
Negative
Content
Contractor Disputes
Mar 18, 2024
Geddy Walker OF KY-DAX UNDERGROUND EXCAVATION LLC
Geddy Walker and his brother, Jessie, of KY-DAX Underground Exavation LLC, worked on my property most recently to remove large, dead, red pine trees that were dangerously tipping over and others that had fallen next to our driveway adjoining our home in New Paltz, NY.It was dangerous work that required finesse, experience and courage to cut them down and haul them away. Our worries about our home and garage were relieved as they progressed over the course of two and a half days.They worked thei...
Sentiment
Positive
Content
Tree Removal Services Appreciation
Mar 09, 2024
Arrived early and I'm happy
Very satisfied with the services. Everyone was pleasant from start to finish.
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This page displays purchase options and a preview of the customer feedback analysis report for HomeAdvisor based on online reviews collected from Trustpilot. The analysis helps Market Researchers, Digital Marketers, Customer Service Managers, Business Analysts, Home Improvement Contractors to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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