Mixed Reviews for HomeAdvisor: Transparency Issues and Contractor Problems
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Mixed Reviews for HomeAdvisor: Transparency Issues and Contractor Problems

The reviews for HomeAdvisor are mixed, with complaints about misleading practices, customer service issues, and contractors' performance. Customers express frustration with billing problems, lack of transparency, and difficulties in resolving disputes. On the positive side, some users highlight the platform's efficiency in connecting them with service providers quickly. Overall, the credibility and reliability of HomeAdvisor are questioned due to various negative experiences reported by customers.

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Custom Date - May 19, 2024
Featured Content
  • Excelente servicio sin límite de tiempo…

    Excelente servicio sin límite de tiempo dando los mejores detalles

    Sentiment
    • Positive
    Content
    • Service Quality Praise
    Apr 18, 2024
  • Waste of time

    Waste of time. Went through their whole process of "starting a project" and couldn't proceed because they couldn't verify my business phone number - that has been my number for years. What a waste. Found other and better pros on BBB instead. Won't use again.

    Sentiment
    • Negative
    Content
    • Contractor Disputes
    Mar 21, 2024
  • Very quick to identify providers

    Very quick to identify providers, and schedule them for repair.

    Sentiment
    • Positive
    Content
    • Efficient Provider Identification
    Mar 21, 2024
  • Promotes F-rated businesses. Mediation is a joke.

    We got a leak from the contractor they connected my family with for a chimney cleaning. They no-showed, no-called twice over a month to come back and inspect the work, plus other message dodging.It took five phone numbers to connect to someone at HomeAdvisor who said they could mediate between us.The contractor didn't respond for another month and then began blowing up my phone to say, "They work for us. We pay them. They can't help you."The mediator proved the terrible contractor accurate, and I spent more time talking with HomeAdvisor over the next six months than being helped.HomeAdvisor ultimately never got the contractor to the table for any conversation.

    Sentiment
    • Negative
    Content
    • Contractor Disputes
    Mar 18, 2024
  • Geddy Walker OF KY-DAX UNDERGROUND EXCAVATION LLC

    Geddy Walker and his brother, Jessie, of KY-DAX Underground Exavation LLC, worked on my property most recently to remove large, dead, red pine trees that were dangerously tipping over and others that had fallen next to our driveway adjoining our home in New Paltz, NY.It was dangerous work that required finesse, experience and courage to cut them down and haul them away. Our worries about our home and garage were relieved as they progressed over the course of two and a half days.They worked their machines and chainsaws with the artistry of ballet dancers, if one could only give an analogy such as that. It was astonishing to watch Geddy work his excavating machine through thick woods and brush, with the help of his brother, to complete their tasks, and they did so with a sense of absolute perfection.One could never ask for more from two dedicated workers, and I highly recommend them without reservation. Geddy stayed in touch constantly before and after, arrived when he said he would and cleaned up far beyond one’s expectations.And their personalities were always warm and patient with all of our questions, and always true to their word. One could not ask for more.Five Stars for KY-DAX Underground Excavations!Michael Gold

    Sentiment
    • Positive
    Content
    • Tree Removal Services Appreciation
    Mar 09, 2024
  • Arrived early and I'm happy

    Very satisfied with the services. Everyone was pleasant from start to finish.

    Sentiment
    • Positive
    Content
    • Service Quality Praise
    Mar 08, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
60 Net Promoter
Score
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for HomeAdvisor  based on online reviews collected from Trustpilot. The analysis helps Market Researchers, Digital Marketers, Customer Service Managers, Business Analysts, Home Improvement Contractors to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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