Travelodge by Wyndham Downtown Chicago Mixed Reviews Summary
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Travelodge by Wyndham Downtown Chicago Mixed Reviews Summary

Travelodge Chicago Review Analysis: Insights for Success

65 E Harrison St, Chicago, IL 60605, United States

Mixed reviews were given for Travelodge by Wyndham Downtown Chicago. Guests highlighted the convenient location, friendly staff, and budget-friendly pricing. However, complaints included outdated rooms, cleanliness issues, noisy pipes, and unhelpful front desk service. Some guests also mentioned unexpected charges and lack of amenities like microwaves. Overall, the hotel seems to cater more towards short stays rather than longer ones due to room conditions and noise disturbances.

Source: Google Business Reviews of Travelodge by Wyndham Downtown Chicago

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Customer Feedback Analysis of Travelodge by Wyndham Downtown Chicago

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  • Extremely rude customer service during check-in. The rooms were messy (hair on sheets, stained pillows, weird smells) and the heating system made weird banging noises.

    Sentiment
    • Negative
    Content
    • Room Cleanliness

  • For 1 I didn’t get the room I paid for and it’s 2024 update your heating system. Oh if you plan to get a good night of sleep good luck and don’t forget to bring a extra cover

    Sentiment
    • Negative
    Content
    • Room Condition

  • Great location! It’s an old building though. If everything is booked up you could do worse.

    Sentiment
    • None
    Content
    • Location

  • Had an amazing experience, location is awesome and employees were very nice. The Luna Cafe downstairs has delicious food.

    Sentiment
    • Positive
    Content
    • Customer Service

  • Nice room, clean and in the Loop. At the place they speak Spanish too. No parking, but you can park in the street from 10pm to 8am

    Sentiment
    • Positive
    Content
    • Room Facilities

  • The manager was super helpful, very friendly staff. Will stay here again.As I'm writing this review I forgot her name..sorry...

    Sentiment
    • Positive
    Content
    • Customer Service
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Sentiment Analysis (limited preview)
7 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Travelodge by Wyndham Downtown Chicago based on online reviews collected from Google Business. The analysis helps Hotel Managers, Travel Agents, Customer Experience Analysts, Marketing Professionals, Tourism Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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