Travelodge by Wyndham Downtown Chicago Mixed Reviews Summary
Travelodge Chicago Review Analysis: Insights for Success

Travelodge by Wyndham Downtown Chicago Mixed Reviews Summary

65 E Harrison St, Chicago, IL 60605, United States

Mixed reviews were given for Travelodge by Wyndham Downtown Chicago. Guests highlighted the convenient location, friendly staff, and budget-friendly pricing. However, complaints included outdated rooms, cleanliness issues, noisy pipes, and unhelpful front desk service. Some guests also mentioned unexpected charges and lack of amenities like microwaves. Overall, the hotel seems to cater more towards short stays rather than longer ones due to room conditions and noise disturbances.

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  • Extremely rude customer service during check-in. The rooms were messy (hair on sheets, stained pillows, weird smells) and the heating system made weird banging noises.

    Sentiment
    • Negative
    Content
    • Room Cleanliness

  • For 1 I didn’t get the room I paid for and it’s 2024 update your heating system. Oh if you plan to get a good night of sleep good luck and don’t forget to bring a extra cover

    Sentiment
    • Negative
    Content
    • Room Condition

  • Great location! It’s an old building though. If everything is booked up you could do worse.

    Sentiment
    • None
    Content
    • Location

  • Had an amazing experience, location is awesome and employees were very nice. The Luna Cafe downstairs has delicious food.

    Sentiment
    • Positive
    Content
    • Customer Service

  • Nice room, clean and in the Loop. At the place they speak Spanish too. No parking, but you can park in the street from 10pm to 8am

    Sentiment
    • Positive
    Content
    • Room Facilities

  • The manager was super helpful, very friendly staff. Will stay here again.As I'm writing this review I forgot her name..sorry...

    Sentiment
    • Positive
    Content
    • Customer Service
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Sentiment Analysis (of 30 reviews)
7 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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