Spotahome Reviews: Payment Issues, Communication, and Customer Service
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Spotahome Reviews: Payment Issues, Communication, and Customer Service

Spotahome Feedback Analysis: Insights & Resolutions

Spotahome reviews: Some issues with payment and booking dates, but Alejandro provided quick communication and resolution. WhatsApp support is slow. Rebeca was fast and understanding. Hidden fees and shady practices reported. Mixed experiences with customer service. Positive experiences with Clara and Rocio. Warning about scams. Marta provided efficient service. Problems with room inspections and refunds. Overall, efficient customer service with some room for improvement.

Source: Trustpilot Reviews of Spotahome 

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Customer Feedback Analysis of Spotahome 

Uncover insights from Spotahome's customer feedback analysis. Dive into service, payment, and communication issues.

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Custom Date - Mar 11, 2025
Popular Phrases (limited preview)
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  • Great experience

    It’s the easy process and transaction and the huge variety of options that I’m really glad about. Alejandro Hernández offered great support and help during my booking. Many thanks to all the team.

    Sentiment
    • Positive
    Content
    • Booking Process
    Dec 07, 2023
  • Wonderful Experience

    Clara helped me all the way through, answered all my questions quickly while being friendly. A great experience !

    Sentiment
    • Positive
    Content
    • Customer Service
    Dec 06, 2023
  • Clara was really nice and she was quick…

    Clara was really nice and she was quick to resolve my issue

    Sentiment
    • Positive
    Content
    • Customer Service
    Dec 06, 2023
  • Spot on Services!

    Dear Spotahome TeamThank you for your very prompt and competent services, because of which I can look forward to a new home. You truly put my mind to rest. Thank you once again. Kind regardsKumudini

    Sentiment
    • Positive
    Content
    • Customer Service
    Dec 06, 2023
  • Professional to and efficient to find…

    Professional and efficient to find accommodation in Milan. Marta was very supportive as well. Thanks

    Sentiment
    • Positive
    Content
    • Customer Service
    Dec 04, 2023
  • Great servise

    Hi hello,yes, Great help and support from from Team. Rocio A, Suported a lot and timely followup.Very happy for your servise. Kind regards,Kothandapani r

    Sentiment
    • Positive
    Content
    • Customer Service
    Nov 30, 2023
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Sentiment Analysis (limited preview)
38 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Spotahome  based on online reviews collected from Trustpilot. The analysis helps Real Estate Professionals, Customer Service Managers, Business Analysts, Marketing Specialists, Property Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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