Mixed Reviews: SoClean's Cleaning Abilities Versus Customer Service & Compatibility Concerns
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SoClean Review Analysis: Insights and Implications

Mixed Reviews: SoClean's Cleaning Abilities Versus Customer Service & Compatibility Concerns

Mixed reviews for SoClean, with customers praising its cleaning abilities but criticizing issues with rebates, customer service, and compatibility with CPAP machines. Some users reported unpleasant odors and concerns about damage to CPAP equipment. Many complaints centered around rebate offers, defective units, unresponsive customer service, and difficulties in finding parts and adapters. Users also expressed dissatisfaction with the warranty implications of using SoClean and the company's lack of response to safety concerns.

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Custom Date - Oct 14, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Not easy to find part I needed on line

    Not easy to find part I needed on line, I needed to call customer service to help locate. Long wait time to speak to rep. Nine days from order to delivery.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Oct 27, 2021
  • Not easy to find part I needed on line

    Not easy to find part I needed on line, I needed to call customer service to help locate. Long wait time to speak to rep. Nine days from order to delivery.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Oct 06, 2021
  • Loving so-clean.

    Loving so-clean.. Saves so much time from having to physically clean my equipment. I will never not use so clean

    Sentiment
    • Positive
    Content
    • Effectiveness and Cleaning Capability
    Jul 06, 2021
  • It’s ok for cleaning the mask only

    It’s ok for cleaning the mask only. Don’t know that it’s worth the price. You should modify this to allow it to clean the hose and machine itself also. For the amount of money spent, it should be able to clean the entire system.

    Sentiment
    • None
    Content
    • Machine Functionality
    Jun 16, 2021
  • It took me a while to order the unit

    It took me a while to order the unit. Now, I am very pleased with the easy operation and how it works.

    Sentiment
    • Positive
    Content
    • Machine Functionality
    May 24, 2021
  • So Clean Online Order

    So Clean responded to my online order promptly and with quick delivery. So Clean does not disappoint with great parts and service.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    May 11, 2021
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Sentiment Analysis (of 30 reviews)
-43 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for SoClean  based on online reviews collected from Trustpilot. The analysis helps Product Managers, Customer Service Executives, Marketing Professionals, Healthcare Consultants, Retail Buyers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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