Rheem Manufacturing Company Online Reviews Analysis
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Rheem Manufacturing Company Online Reviews Analysis

Rheem Manufacturing Company faces severe criticism in online reviews due to multiple product failures and poor customer service, leading to warranty issues and unsatisfactory resolutions. Customers express frustration over water heaters and HVAC systems failing within a short period, challenges in obtaining warranty support, and unhelpful responses from Rheem representatives.

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Custom Date - Sep 20, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Rude service reps

    8 days without hot water on a week old water tank. Rude, condescending service reps who hung up on their tech! Wanting $30 to ship parts priority on warranty repair and in general did not care about anything except getting off the call. Rheem has become a shell of what it once was

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Mar 06, 2024
  • 2yrs old in the trash

    Heat pump 2~ yrs old. Failed 4 times. Last is compressor. Under warranty but $800 in labor. Quality installer advises me to throw it away. He states that rheem started outsourcing and it has been a disaster for him and owners. I’ve thrown in the trash a complete heat/ac system and had to pay 2024 prices to install a new one. My hot water heater failed after 1 yr.

    Sentiment
    • Negative
    Content
    • Product Quality and Durability
    Jan 27, 2024
  • Water heater failed within 2 years

    Water heater failed within 2 years. Rheem only provides parts. Will never purchase another Rheem product.

    Sentiment
    • Negative
    Content
    • Faulty Parts
    Apr 24, 2023
  • The warranty is a lie

    The warranty is a lie! I bought one of the heating elements and it didn't last two days. Worthless product and even worse customer service. They clearly had no intention of replacing their defective part.DO NOT BUY RHEEM, RUUD OR RICHMOND PARTS!They are junk and the company doesn't stand by their parts.

    Sentiment
    • Negative
    Content
    • Faulty Parts
    Feb 17, 2023
  • 1-How do 5 one star and 1 two star…

    1-How do 5 one star and 1 two star reviews equal 2.4 stars? Did you guys at trustpilot just fail math or is something else going on?2-Rheem is horrible as previous posts detail. I got their top of line Heat Pump in Nov 20 and it failed 13 months later. I have been frustrated in all attempts to get it fixed. My favorite excuse--COVID. DO NOT BUY HVAC FROM RHEEM

    Sentiment
    • Negative
    Content
    • Product Quality and Durability
    Feb 05, 2022
  • Poor product quality, poor customer service.

    Poor customer service experience - hard to find telephone number to pursue warranty issue, and when you do find the number it is a long (45 minute) wait. Then they won't provide expedited shipping unless you pay a hefty fee. Not to mention the parts shouldn't be failing in 5-6 years anyway. Overall, poor quality product, and poor quality support! Stay away from Rheem.

    Sentiment
    • Negative
    Content
    • Warranty Issues
    Jan 04, 2022
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Sentiment Analysis (of 30 reviews)
-92 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Rheem Manufacturing Company  based on online reviews collected from Trustpilot. The analysis helps Product Managers, Customer Service Executives, Quality Assurance Specialists, Market Researchers, Business Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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