Rosewood London Feedback Analysis: Unveiled

Mixed Opinions on Rosewood London: Pristine Service vs. Disappointing Aspects

252 High Holborn, London WC1V 7EN, United Kingdom

Mixed opinions were expressed regarding the Rosewood London hotel, with some guests praising the attentive staff, beautiful rooms, and excellent service, while others were disappointed with aspects such as food quality, customer service, and missing items. The high tea experience received positive feedback, but there were concerns raised about spa amenities and cancellation policies. Overall, the hotel was commended for its ambiance, bar quality, and friendly staff, but improvements in certain areas were suggested for a more consistent guest experience.

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Featured Content
  • Beautiful hotel! Was there for the Fortune conference, didn’t stay. But was lovely.

    Sentiment
    • Positive
    Content
    • None
  • The most amazing time all thanks to Shania who was so kind, efficient and went out of her way to help me and make the whole experience perfect!Walkability: Next to Holborn station

    Sentiment
    • Positive
    Content
    • Staff Service Excellence
  • I had a business lunch here on a Wednesday lunchtime. It was fairly busy. Both food and service were great. We both had pies for a main course (no starters or desserts). Will return soon.

    Sentiment
    • Positive
    Content
    • Dining Experience
  • A very good hotel. I loved everything here from the rooms, to food. I also came here because a rapper named “Juice WRLD” stayed at this same hotel. Thanks Juice WRLD for recommending me this hotel!

    Sentiment
    • Positive
    Content
    • None
  • Great service, especially the team at the door, always helpful. Very attentive housekeeping and excellent food in the dining room.

    Sentiment
    • Positive
    Content
    • Staff Service Excellence
  • Excellent classy venue and great service and drinks and snacks and nibbles

    Sentiment
    • Positive
    Content
    • Bar and Drinks Experience
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Sentiment Analysis (of 30 reviews)
63 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Rosewood London based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Hospitality Consultants, Marketing Professionals, Travel Agents to discover insights into what people love, dislike, and need.

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