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Mixed Opinions on Rosewood London: Pristine Service vs. Disappointing Aspects

Rosewood London Feedback Analysis: Unveiled

252 High Holborn, London WC1V 7EN, United Kingdom

Mixed opinions were expressed regarding the Rosewood London hotel, with some guests praising the attentive staff, beautiful rooms, and excellent service, while others were disappointed with aspects such as food quality, customer service, and missing items. The high tea experience received positive feedback, but there were concerns raised about spa amenities and cancellation policies. Overall, the hotel was commended for its ambiance, bar quality, and friendly staff, but improvements in certain areas were suggested for a more consistent guest experience.

Source: Google Business Reviews of Rosewood London

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Customer Feedback Analysis of Rosewood London

Uncover the truth behind Rosewood London's guest experiences with our detailed feedback analysis. Perfect for industry insights.

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Popular Phrases (limited preview)
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Featured Content
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  • Beautiful hotel! Was there for the Fortune conference, didn’t stay. But was lovely.

    Sentiment
    • Positive
    Content
    • None

  • The most amazing time all thanks to Shania who was so kind, efficient and went out of her way to help me and make the whole experience perfect!Walkability: Next to Holborn station

    Sentiment
    • Positive
    Content
    • Staff Service Excellence

  • I had a business lunch here on a Wednesday lunchtime. It was fairly busy. Both food and service were great. We both had pies for a main course (no starters or desserts). Will return soon.

    Sentiment
    • Positive
    Content
    • Dining Experience

  • A very good hotel. I loved everything here from the rooms, to food. I also came here because a rapper named “Juice WRLD” stayed at this same hotel. Thanks Juice WRLD for recommending me this hotel!

    Sentiment
    • Positive
    Content
    • None

  • Great service, especially the team at the door, always helpful. Very attentive housekeeping and excellent food in the dining room.

    Sentiment
    • Positive
    Content
    • Staff Service Excellence

  • Excellent classy venue and great service and drinks and snacks and nibbles

    Sentiment
    • Positive
    Content
    • Bar and Drinks Experience
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Sentiment Analysis (limited preview)
63 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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