Reptile City Review Summary: Scam Allegations, Undelivered Orders, and Poor Service
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    • Pet Store Owners
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Reptile City Review Summary: Scam Allegations, Undelivered Orders, and Poor Service

Reptile City Exposed: Comprehensive Customer Feedback Report

Reptile City has received numerous complaints regarding undelivered orders, poor customer service, delays, and unprofessional behavior. Customers report being scammed, not receiving refunds, and getting subpar or sick animals. The company faces accusations of fraud, theft, and unethical practices, with many expressing frustration and disappointment. The lack of communication, failure to fulfill orders, and overall negative experiences have led to multiple reports to BBB, FTC, and threats of legal action.

Source: Trustpilot Reviews of Reptile City 

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Customer Feedback Analysis of Reptile City 

Expose on Reptile City's customer issues: scams, undelivered orders, and animal health concerns.

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Custom Date - May 23, 2025
Popular Phrases (limited preview)
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  • 0 stars

    0 starsThese people will take your money and you’ll never hear from them again, they should be arrested for fraud. I had to file claims with the BBB and FTC

    Sentiment
    • Negative
    Content
    • Scam Allegations
    Mar 04, 2021
  • Nope

    Nope - just NOPE. Terrible customer service, and IF they do ship your animals, they may not be the right ones. I give two stars instead of 1 because the animals (when I finally got them) are in good condition. HOWEVER, they didn't send what I ordered!

    Sentiment
    • Negative
    Content
    • Non-Delivery of Orders
    Dec 19, 2020
  • Very Stress free Order Our lizards came…

    Very Stress free Order Our lizards came in tip top shape and are perfectly healthy! Ignore the other Haters leaving bad comments cause They must have ordered from the wrong company of something

    Sentiment
    • Positive
    Content
    • Poor Customer Service
    Nov 30, 2020
  • Months late and charged 3 times.

    Months late and charged 3 times. Now charged a 4th time and no turtle! We are calling our bank and reporting to BBB!

    Sentiment
    • Negative
    Content
    • Non-Delivery of Orders
    Nov 20, 2020
  • They took my money

    I cancelled my order more than a month ago. I was promised a refund. I've emailed multiple times, texted and called. They essentially stole my money.

    Sentiment
    • Negative
    Content
    • Refund Processing Delay
    Oct 21, 2020
  • NEVER EVER use this place.

    NEVER EVER use this place.Ordered P. imperator. NEVER came.NO refund.Literally stole my money.

    Sentiment
    • Negative
    Content
    • Non-Delivery of Orders
    Oct 19, 2020
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Sentiment Analysis (limited preview)
-87 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Reptile City  based on online reviews collected from Trustpilot. The analysis helps Consumer Rights Lawyers, Pet Store Owners, Online Retail Consultants, Veterinarians, E-commerce Platform Regulators to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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