Reptile City Review Summary: Scam Allegations, Undelivered Orders, and Poor Service
Reptile City Exposed: Comprehensive Customer Feedback Report
Reptile City has received numerous complaints regarding undelivered orders, poor customer service, delays, and unprofessional behavior. Customers report being scammed, not receiving refunds, and getting subpar or sick animals. The company faces accusations of fraud, theft, and unethical practices, with many expressing frustration and disappointment. The lack of communication, failure to fulfill orders, and overall negative experiences have led to multiple reports to BBB, FTC, and threats of legal action.
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0 starsThese people will take your money and you’ll never hear from them again, they should be arrested for fraud. I had to file claims with the BBB and FTC
Sentiment
Negative
Content
Scam Allegations
Mar 04, 2021
Nope
Nope - just NOPE. Terrible customer service, and IF they do ship your animals, they may not be the right ones. I give two stars instead of 1 because the animals (when I finally got them) are in good condition. HOWEVER, they didn't send what I ordered!
Sentiment
Negative
Content
Non-Delivery of Orders
Dec 19, 2020
Very Stress free Order Our lizards came…
Very Stress free Order Our lizards came in tip top shape and are perfectly healthy! Ignore the other Haters leaving bad comments cause They must have ordered from the wrong company of something
Sentiment
Positive
Content
Poor Customer Service
Nov 30, 2020
Months late and charged 3 times.
Months late and charged 3 times. Now charged a 4th time and no turtle! We are calling our bank and reporting to BBB!
Sentiment
Negative
Content
Non-Delivery of Orders
Nov 20, 2020
They took my money
I cancelled my order more than a month ago. I was promised a refund. I've emailed multiple times, texted and called. They essentially stole my money.
Sentiment
Negative
Content
Refund Processing Delay
Oct 21, 2020
NEVER EVER use this place.
NEVER EVER use this place.Ordered P. imperator. NEVER came.NO refund.Literally stole my money.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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