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Patagonia Clothing: High Quality but Lacking Customer Service

Patagonia Clothing: High Quality but Lacking Customer Service

40 reviews between Mar 12, 2023 and Nov 17, 2023.

Patagonia clothing generally has high quality, but their customer service is lacking. They refused to price match and had an arrogant attitude towards customers. They also had issues with lost orders and slow refunds. Despite this, Patagonia has done outstanding work for environmental projects. Their repair service is praised, but their return process and filtering of negative reviews are concerning. Overall, Patagonia's customer service varies in quality.

Patagonia 
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40 reviews between Mar 12, 2023 and Nov 17, 2023.

Mar 12, 2023 - Nov 17, 2023

Featured Content

  • Great service for reparation of wetsuit

    Great service for reparations of my wetsuit! Easy and qualitative!

    Sentiment
    • Positive
    Content
    • Repair Service
    Nov 17, 2023
  • La commande soit disant entreposée dans…

    La commande soit disant entreposée dans ma boite à lettre n'est jamais arrivée. On me conseille de chercher chez les voisins, bureau de poste etc. Donc 200 € perdus. A fuir!

    Sentiment
    • Negative
    Content
    • Ordering Experience
    Nov 02, 2023
  • Manchester branch. Staff lacking in basic business sense.

    Manchester branch refused to price match £313 on their £320 jacket. Female staff member stated that "we are not bothered where you buy it, we get the money anyway". As a result of your arrogance I bought an Arcteryx jacket instead, so you won't be getting a bean.

    Sentiment
    • Negative
    Content
    • Customer Service
    Oct 11, 2023
  • Haben bei meiner 2jährigen Daunenjacke…

    Haben bei meiner 2jährigen Daunenjacke den Reisverschluss ersetzt, sehr unkomplizert, ohne Kaufquittung. Konnte alles online ausfüllen, gratis senden und bekam die Jacke nach gut 1 Woche repariert zurück. Alles kostenlos. Wirklich ein super Service!

    Sentiment
    • Positive
    Content
    • Repair Service
    Sep 09, 2023
  • Ich warte seit Mai auf eine Erstattung

    Ich warte seit Mai auf eine Erstattung. Kundenservice/-Reaktion mangelhaft! Aussagen von Patagonia werden nicht eingehalten. Ich würde nicht mehr direkt bei Patagonia bestellen, sondern nur über Händler.

    Sentiment
    • Negative
    Content
    • Refund/Return
    Aug 29, 2023
  • free repairs just how they say and the founder wanted

    Bought a lightweight fleece c2019.Zip puller mechanism got ripped off the bottom.Patagonia sent me prepaid envelope, repaired and sent back. All free.Part of their eco policy to reduce wastage. Well done.

    Sentiment
    • Positive
    Content
    • Repair Service
    Aug 07, 2023
  • Qualità calata vistosamente negli anni

    Acquistato in negozio un guscio che doveva essere idrorepellente e traspirante. 220 euro di spesa per un giacchetto che NON è traspirante per nulla ed è quindi inutile per lo scopo per il quale lo avevo acquistato. Soldi buttati.

    Sentiment
    • Negative
    Content
    • Product Quality
    May 21, 2023
  • Reparaturservice beste

    Einkauf war iO, Retoure hat auch geklappt, Reklamation inkl Reparaturservice war schnell und unkompliziert und sehr gut repariert.Tolle Marke, Reparaturen machen schon eine großen Unterschied bzgl Kundenservice und Nachhaltigkeit

    Sentiment
    • Positive
    Content
    • Repair Service
    Apr 01, 2023
  • Vjosa Project

    This is not about your products.What you (Ryan Gellert and the Patagonis team) did for the Vjosa project in Albanien is outstanding.Continue what you are doing!!

    Sentiment
    • Positive
    Content
    • Environmental Awareness
    Apr 01, 2023
  • 2 weeks ago I ordered some stuff

    2 weeks ago I ordered some stuffStill no deliveryStill the tracker doesn’t work Just getting facing some delays with carrier from Patagonia Great gear - terrible delivery/customer service

    Sentiment
    • Negative
    Content
    • Ordering Experience
    Mar 18, 2023
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Sentiment Analysis

-24 Net Promoter
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