Nando's SA – Food Order App Review Summary
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Nando's SA Customer Feedback Analysis Report

Nando's SA – Food Order App Review Summary

The Nando’s SA – Food Order app receives mixed reviews from users. While some praise its ease of use and convenience, others encounter issues such as login problems, missing sauce sachets in deliveries, and technical glitches like payment failures. Users appreciate the app's speed and user-friendly interface but express frustration with unfinished orders and lack of real-time updates on stock availability. Overall, the app's performance is perceived positively in terms of service quality and flavor, despite occasional lapses in delivery options and order accuracy.

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  • Restaurant Managers
  • Mobile App Developers
  • Customer Service Executives
  • Marketing Professionals
  • Business Analysts

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • the app didn't give me the option to choose the kind of rolls I want

    Sentiment
    • Positive
    Content
    • App Usability
    May 29, 2024

  • qualify food easier to log in or register than all other app thank nandos my fav

    Sentiment
    • Positive
    Content
    • App Usability
    May 28, 2024

  • Not a bad app. But it does it remember the credentials, have to manually capture always.

    Sentiment
    • None
    Content
    • App Reliability
    May 25, 2024

  • Very easy and convenient to use with no issues these last 3 years using the app

    Sentiment
    • Positive
    Content
    • App Usability
    May 25, 2024

  • Great flavour and very tasty. However, chicken could be more crispy and if you order delivery, you seldom get sauce sachets with your order.

    Sentiment
    • Positive
    Content
    • Food Quality
    May 18, 2024

  • Horrible app drove 60 KM just to be told order failed due to store not having salad. Why didn't it update that order failed

    Sentiment
    • Negative
    Content
    • App Reliability
    May 11, 2024
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Sentiment Analysis (of 30 reviews)
73 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Nando’s SA – Food Order based on online reviews collected from Google Play. The analysis helps Restaurant Managers, Mobile App Developers, Customer Service Executives, Marketing Professionals, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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