Mixed Reviews for Mandarin Oriental, New York
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Mixed Reviews for Mandarin Oriental, New York

Mandarin Oriental, NY: Unveiling Customer Feedback

80 Columbus Cir, New York, NY 10023, United States

Mixed reviews for Mandarin Oriental, New York. While some guests praise the stunning views, excellent service, and luxurious accommodations, others highlight issues like outdated rooms, lackluster service, and disappointing dining experiences. Positive mentions include exceptional staff, breathtaking views, and prime location. Criticisms focus on room condition, service quality, and value for money. Despite some outstanding features, there are concerns about the need for renovations and service improvements.

Source: Google Business Reviews of Mandarin Oriental, New York

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Customer Feedback Analysis of Mandarin Oriental, New York

Uncover the truth behind the mixed reviews of Mandarin Oriental, NY with our in-depth analysis.

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Popular Phrases (limited preview)
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  • great location but building is not newer than other competitive high rank hotel

    Sentiment
    • Positive
    Content
    • View and Location

  • My good experiences + hospitality -> recommendedRooms: CleanNearby activities: More and moreSafety: GoodWalkability: EasyFood & drinks: Great

    Sentiment
    • Positive
    Content
    • Hotel Amenities

  • This is my 2nd time at the Mandarin NYC, the staff and management are excellent, the wait staff 2nd to none!

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Professionalism

  • Amazing hotel, impeccable service, stunning views from the restaurant and the rooms! Great 3 days spent in heaven!

    Sentiment
    • Positive
    Content
    • Service Quality

  • Nearby activities: Central Park , biking , shopping , jazz , rooftops , dining , museumsSafety: Very safeWalkability: 2 minutes walk from train or Central Park

    Sentiment
    • Positive
    Content
    • View and Location

  • Accueil 5 Ă©toiles, chambres superbes et vue mĂ©morable, voir le lever du soleil sur manhattan depuis sa chambre c inoubliable, qualitĂ© et professionnalisme, nous n'irons plus ailleurs.Rooms: Vue inoubliable et panorama magique

    Sentiment
    • Positive
    Content
    • Room Cleanliness and Comfort
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Sentiment Analysis (limited preview)
60 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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