Mixed Reviews for Lifesmart Outlet: Praise for Customer Service, Concerns on Product Misrepresentation
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Lifesmart Outlet Review Analysis: Unveil Customer Insights

Mixed Reviews for Lifesmart Outlet: Praise for Customer Service, Concerns on Product Misrepresentation

Mixed reviews for Lifesmart Outlet with praise for customer service and website usability. However, some customers raised concerns about product misrepresentations, warranty limitations, and unexpected fees.

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Custom Date - May 20, 2024
Featured Content
  • LS200

    Everything went smoothly, from ordering to delivery--(The 4 stars rating is only because the delivery process just gets it to the driveway and doesn't include setting the spa in place/unpacked)We plopped it down in our heated sunroom, filled it, fed it some chemical and were able to use it the next day, (as it was beautifully snowing outside around us)So far so good and meets out expectations after a month (we had one previously-- 7 years ago--that sadly got a leak early on...) Great little tub-- crossing fingers

    Sentiment
    • Positive
    Content
    • Spa Maintenance and Repair
    Apr 19, 2024
  • Customer service was supportive and…

    Customer service was supportive and responsive. Delivery was easy to schedule and ahead of schedule. The hot tub was simple to set-up and has operated great for the first two months.

    Sentiment
    • Positive
    Content
    • Delivery and Shipping Experience
    Feb 20, 2024
  • The website had a wealth of…

    The website had a wealth of information. The specialist I talked to on the telephone answered all the technical questions I needed answered to make my purchase decision.

    Sentiment
    • Positive
    Content
    • Ordering Process and Website Experience
    Feb 16, 2024
  • Outstanding response to questions and concerns

    Our experience was excellent in regards to great customer care and support. We had a challenge with the delivery date and wrong cover color. We requested both be corrected and we were within a few days supported and given great customer care from Amy and the LifeSmart team. We have not yet installed our spa, but anticipate all will go smoothly. If we have any issues we feel that the LifeSmart team will continue to provide the great customer care and support to make it all right!! So far we would highly recommend the LifeSmart Outlet team. We look forward to many happy spa experiences in our new LifeSmart Spa. We will update this write up once our spa is up and running. Many Thanks Catherine Smith

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Feb 14, 2024
  • Filter Times

    Unfortunately, the gentleman who answered the phone did not know how to operate the spa when it came to changing filter times

    Sentiment
    • None
    Content
    • Spa Maintenance and Repair
    Feb 01, 2024
  • The spa is very nice, customer service even better

    The spa is very nice and has met or exceeded our expectations. The 5 stars is for after sale customer service. We had a couple hiccups related to shipping but being able to quickly talk to someone on the phone and their follow up resolved all issues. Would definitely purchase again.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Jan 25, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
58 Net Promoter
Score
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Lifesmart Outlet  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Product Development Specialists, Customer Service Trainers, Marketing Analysts, E-commerce Strategists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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