Mixed Reviews Highlighting Location, Service Quality, and Amenities
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Mixed Reviews Highlighting Location, Service Quality, and Amenities

Insightful Holiday Inn Singapore Customer Feedback Report

11 Cavenagh Rd, Singapore 229616

Holiday Inn Singapore Orchard City Centre receives mixed reviews, with guests praising the hotel's location, service quality, and amenities like the rooftop pool. However, some mention the aging appearance of the property and occasional issues with room cleanliness. The staff, especially individuals like Bryan, Robin, and Fiona, receive consistent praise for their excellent service and hospitality. Guests appreciate the proximity to shopping centers, the wide variety of food options, and the convenience of nearby activities. The hotel's breakfast buffet, executive lounge, and Tandoor restaurant are highlighted positively. Despite positive experiences, a few guests express disappointment with service mishaps related to booking processes and refunds.

Source: Google Business Reviews of Holiday Inn Singapore Orchard City

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Customer Feedback Analysis of Holiday Inn Singapore Orchard City

Explore insights from mixed customer reviews on Holiday Inn Singapore, covering service, location, and amenities.

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  • Rooms: Spacious and comfortableNearby activities: Very close to malls and barsFood & drinks: Delicious breakfast everyday

    Sentiment
    • Positive
    Content
    • Facilities and Amenities

  • Bit dated now but great for the price, roof top pool and gym are great. Great location for orchard road and the mrt station to get around. Stay here twice now 12 years apart

    Sentiment
    • Positive
    Content
    • Value for Money

  • Excellent manpower and excellent facilitiesRooms: ExcellentNearby activities: ExcellentSafety: ExcellentWalkability: ExcellentFood & drinks: Excellent

    Sentiment
    • Positive
    Content
    • Service Excellence and Hospitality

  • My go to hotel in Singapore, not too busy, not too quiet, centrally located and great service in the bar from Rohit

    Sentiment
    • Positive
    Content
    • Service Excellence and Hospitality

  • Ramadan Buffet is super good 8.5/10 rating

    Sentiment
    • Positive
    Content
    • Food Quality and Variety

  • Had a great lunch at the Tandoor. Food was every tasty, just right. Service by Nithin was wonderful.Food & drinks: Meal at Tandoor - can't go wrong, tasty!

    Sentiment
    • Positive
    Content
    • Food Quality and Variety
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Sentiment Analysis (limited preview)
80 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Holiday Inn Singapore Orchard City Centre, an IHG Hotel based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Marketing Professionals, Travel Consultants, Real Estate Investors to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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