Mixed Feedback: Praise for Staff and Vehicles, But Concerns About Hidden Charges
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Indie Campers Feedback Report: Insights & Analysis

Mixed Feedback: Praise for Staff and Vehicles, But Concerns About Hidden Charges

Indie Campers receives mixed reviews with customers praising the helpful staff, easy pick-up process, and well-maintained vehicles. However, some issues like hidden charges, damage fees, and unmet expectations were reported. Positive comments highlight excellent customer service, cleanliness of the RVs, and quick response from support teams. Recommendations include careful inspection of the campervan before use and clarification on insurance coverage. Despite some challenges, many customers express intentions to rent from Indie Campers again due to positive experiences.

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Custom Date - Jun 24, 2024
Featured Content
  • New and Clean Camping Van

    New and Clean Camping Van, great for See many Places or reach a secluded beach.

    Sentiment
    • Positive
    Content
    • Vehicle Quality and Condition
    May 30, 2024
  • 처음으로 캠핑밴 여행을 하는데 있어서 Indie 스테프들이 친절하게…

    처음으로 캠핑밴 여행을 하는데 있어서 Indie 스테프들이 친절하게 도와주어서 좋은 기억이 많이 남습니다~ 하지만 캠핑밴 을 처음 사용하시는 분들이라면 캠핑밴 내부 장치들이 잘 작동되지는 꼼꼼히 확인해보시는걸 추천한답니다.

    Sentiment
    • Positive
    Content
    • Customer Service and Support
    May 29, 2024
  • Check out very fast and straight forward

    Check out very fast and straight forward. Still waiting 4 days for return of deposit to hit bank account.

    Sentiment
    • Positive
    Content
    • Booking Process and Extras
    May 29, 2024
  • The RV was clean and in great shape

    The RV was clean and in great shape. The staff was nice and helpful. The check-in and out process was quicker than I expected.

    Sentiment
    • Positive
    Content
    • Pick-Up and Drop-Off Experience
    May 29, 2024
  • We definitely will rent it from indie campers again!!

    We love to travel with caravan. We definitely will rent it from indie campers again!! And will recommend to do so

    Sentiment
    • Positive
    Content
    • Overall Experience and Recommendation
    May 29, 2024
  • The team at Madrid location was amazing

    The team at Madrid location was amazing. I will definitely recommend Indie Campers.

    Sentiment
    • Positive
    Content
    • Customer Service and Support
    May 28, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
80 Net Promoter
Score
Popular Topics (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Indie Campers  based on online reviews collected from Trustpilot. The analysis helps Travel & Tourism Consultants, Market Researchers, Customer Experience Managers, Recreational Vehicle Dealers, Strategic Planners to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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