Mixed Customer Reviews for Lazada
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In-Depth Lazada Indonesia Customer Feedback Report

Mixed Customer Reviews for Lazada

A summary of the reviews reveals that customers have mixed opinions about Lazada. Some find the app helpful and convenient for shopping, while others are disappointed with the slow delivery and damaged products. Many customers appreciate the discounts and promotions offered by Lazada. However, there are complaints about the lack of availability and issues with claiming vouchers. Overall, Lazada's service and delivery need improvement to satisfy customers.

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Custom Date - Sep 08, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Dengan senang hati aku hapus aplikasi ini karena sekarang kualitas barang di lazada jelek aku sudah 4 tahun belanja di lazada komennya sih bagus barang aman tapi saat datang paketnya aman Tapi barangnya rusak. Saya beli barang bukan beli rongsokan kapok lah belanja di sini lagi bay lazada Terimakasih.

    Sentiment
    • Negative
    Content
    • Product Quality
    Nov 29, 2023

  • Pengirimannya lambat masih ditambah keterlambatan mengecewakan sekali. 😒lain kali udh belanjanya disini tidak memuaskan menyebalkan kalo ga seminggu gak mau dikirim hadeeeeeeh. Apa gk bisa 3 hari shoppe aja bisa tolong lah kerjasamanya apa gak tau orang butuh apa

    Sentiment
    • Negative
    Content
    • Delivery Speed
    Nov 29, 2023

  • Bagus pelayanan nya memuaskan kurirnya juga ramah tapi ongkirnya kemahalan

    Sentiment
    • Positive
    Content
    • Customer Service
    Nov 29, 2023

  • Sangat Mengganggu, suka muncul kapan saja

    Sentiment
    • Negative
    Content
    • Unknown
    Nov 29, 2023

  • Lazada yang nyediain voucher tapi gabisa dibuat co. Mau klaim Voucher malah V99. Apa ini? JANGAN PAKE LAZADA. PELIT VOUCHER. Ga ada gunanya nyediain voucher gabisa diklaim. Belum pas CO malah COV2

    Sentiment
    • Negative
    Content
    • Voucher Issues
    Nov 29, 2023

  • Aplikasi ini sangat membantu memudahkan kita belanja

    Sentiment
    • Positive
    Content
    • App Experience
    Nov 29, 2023
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Sentiment Analysis (of 30 reviews)
70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Lazada 12.12 Festival - Aplikasi di Google Play based on online reviews collected from Google Play. The analysis helps E-commerce Managers, Digital Marketers, Product Managers, Customer Experience Analysts, Market Researchers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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