Mixed Customer Reviews for Lazada
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In-Depth Lazada Indonesia Customer Feedback Report

Mixed Customer Reviews for Lazada

A summary of the reviews reveals that customers have mixed opinions about Lazada. Some find the app helpful and convenient for shopping, while others are disappointed with the slow delivery and damaged products. Many customers appreciate the discounts and promotions offered by Lazada. However, there are complaints about the lack of availability and issues with claiming vouchers. Overall, Lazada's service and delivery need improvement to satisfy customers.

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Custom Date - Mar 05, 2024

Featured Content

  • Dengan senang hati aku hapus aplikasi ini karena sekarang kualitas barang di lazada jelek aku sudah 4 tahun belanja di lazada komennya sih bagus barang aman tapi saat datang paketnya aman Tapi barangnya rusak. Saya beli barang bukan beli rongsokan kapok lah belanja di sini lagi bay lazada Terimakasih.

    Sentiment
    • Negative
    Content
    • Product Quality
    Nov 29, 2023
  • Pengirimannya lambat masih ditambah keterlambatan mengecewakan sekali. 😒lain kali udh belanjanya disini tidak memuaskan menyebalkan kalo ga seminggu gak mau dikirim hadeeeeeeh. Apa gk bisa 3 hari shoppe aja bisa tolong lah kerjasamanya apa gak tau orang butuh apa

    Sentiment
    • Negative
    Content
    • Delivery Speed
    Nov 29, 2023
  • Bagus pelayanan nya memuaskan kurirnya juga ramah tapi ongkirnya kemahalan

    Sentiment
    • Positive
    Content
    • Customer Service
    Nov 29, 2023
  • Sangat Mengganggu, suka muncul kapan saja

    Sentiment
    • Negative
    Content
    • Unknown
    Nov 29, 2023
  • Lazada yang nyediain voucher tapi gabisa dibuat co. Mau klaim Voucher malah V99. Apa ini? JANGAN PAKE LAZADA. PELIT VOUCHER. Ga ada gunanya nyediain voucher gabisa diklaim. Belum pas CO malah COV2

    Sentiment
    • Negative
    Content
    • Voucher Issues
    Nov 29, 2023
  • Aplikasi ini sangat membantu memudahkan kita belanja

    Sentiment
    • Positive
    Content
    • App Experience
    Nov 29, 2023
  • See All Reviews

Sentiment Analysis

70 Net Promoter
Score

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Frequently Asked Questions
  • This page is a research report based on the analysis of online reviews collected from Google Play. It contains the top 30 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

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