Comfort Medical: Customer Service Woes and Shipping Delays
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In-Depth Analysis of Comfort Medical Customer Feedback

Comfort Medical: Customer Service Woes and Shipping Delays

Comfort Medical's online reviews highlight significant customer service issues like long wait times for phone assistance, unreturned calls, delayed shipments, and billing errors. Clients express frustration over communication breakdowns and difficulty reordering supplies promptly. Positive feedback praises individual representatives for their helpfulness and efficiency. Overall, the company faces criticism for a decline in service quality post-system switch in February 2023, leading customers to seek alternative suppliers.

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  • Healthcare Administrators
  • Customer Service Managers
  • Supply Chain Analysts
  • Product Managers in Healthcare
  • Healthcare Policy Analysts

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Custom Date - May 24, 2024
Featured Content
  • As always they ship when I need it,and…

    As always they ship when I need it,and get the supplies here quickly.insurance covers the cost,but others either couldn’t,or did not want to serve me.

    Sentiment
    • Positive
    Content
    • Shipping and Delivery
    Apr 10, 2024
  • Lynette was so helpful when talking to…

    Lynette was so helpful when talking to me! I still have not received my first order but I am hopeful given how helpful the call was.

    Sentiment
    • Positive
    Content
    • Supply Reordering Experience
    Mar 18, 2024
  • Keeping dry

    Keeping dry is most important to me. These supplies you send to me gets the job done. Thank You!

    Sentiment
    • Positive
    Content
    • Product Quality and Effectiveness
    Feb 08, 2024
  • Always receive on time and love the…

    Always receive on time and love the alerts via e-mail. Life savers for me!!

    Sentiment
    • Positive
    Content
    • Supply Reordering Experience
    Dec 03, 2023
  • A+ for comfort medical Comfort medical is an excellent

    Comfort medical is an excellent, trusting company. They give me the certainty I need that I will receive my medical supplies.

    Sentiment
    • Positive
    Content
    • Product Quality and Effectiveness
    Nov 29, 2023
  • Horrid service

    Horrid service. Wait time to get to a representative by phone is absolutely pathetic. I paid cash for an order at least two weeks ago and it hasn’t arrived.

    Sentiment
    • Negative
    Content
    • Shipping and Delivery
    Nov 16, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
3 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Comfort Medical  based on online reviews collected from Trustpilot. The analysis helps Healthcare Administrators, Customer Service Managers, Supply Chain Analysts, Product Managers in Healthcare, Healthcare Policy Analysts to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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