Mixed Reviews: Hiscox Faces Criticism Over Denied Claims and Poor Customer Service
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Mixed Reviews: Hiscox Faces Criticism Over Denied Claims and Poor Customer Service

Hiscox Customer Feedback Analysis: Unveiled Insights

Hiscox receives overwhelmingly negative reviews, with customers expressing dissatisfaction over denied claims, poor customer service, lack of responsiveness, delays in handling claims, and abrupt policy cancellations. Complaints include unresolved claims for significant losses, lack of communication, exorbitant price increases, and perceived dishonesty. Multiple reviewers highlight issues with claim adjustors, third-party assessors disputing claims, and the company's overall lack of transparency and accountability. Some customers even allege that Hiscox's practices border on fraudulent. The company is criticized for its handling of various claims, including business thefts, property damage, and policy cancellations, leading to financial losses and legal actions by dissatisfied clients.

Source: Trustpilot Reviews of Hiscox 

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Customer Feedback Analysis of Hiscox 

Uncover the truth behind Hiscox customer feedback. Insights into claims, service, and policy issues.

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Custom Date - Dec 28, 2024
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  • Overpriced for Business Insurance and will look at anyway out of covering claims.

    Overpriced business insurance which goes up extortionately year on year. If you're a small business or sole trader please avoid.

    Sentiment
    • Negative
    Content
    • Price Increases
    Aug 25, 2023
  • Zero customer service

    Renewal quote is double, with no claims - emailed to query, twice, and no one bothers to reply. Customer service is lacking.

    Sentiment
    • Negative
    Content
    • Poor Customer Service
    Jan 20, 2023
  • thanks so much to Roberto,(spanish…

    thanks so much to Roberto,(spanish team)him solved a problem in a few.very professional guythanks

    Sentiment
    • Positive
    Content
    • Positive Customer Experience
    Sep 23, 2022
  • Dreiste Abzocke nach den ersten Jahr …

    Dreiste Abzocke nach den ersten Jahr ohne Grund 65% PreiserhĂśhung bei der Kasko ohne jeden Schaden .Am Telefon argumentiert das ja alle teurer wird! What?

    Sentiment
    • Negative
    Content
    • Price Increases
    Jul 28, 2022
  • BUYER BEWARE

    Hiscox writes many policies and returns NO calls on even a minor claim. Texas State Board says this is their MO.BUYER BEWARE

    Sentiment
    • Negative
    Content
    • Inadequate Communication
    Jan 23, 2021
  • Don't use this insurance company their…

    Don't use this insurance company their contracts are not worth the paper they are written on!

    Sentiment
    • Negative
    Content
    • Confusing Policies
    Jul 20, 2020
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Sentiment Analysis (limited preview)
-76 Net Promoter
Score
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Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Hiscox  based on online reviews collected from Trustpilot. The analysis helps Insurance Claims Adjusters, Risk Management Consultants, Customer Service Managers, Insurance Policy Analysts, Legal Advisors to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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