Legacybox Online Review Analysis: Mixed Feedback on Service and Results
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Legacybox Online Review Analysis: Mixed Feedback on Service and Results

Legacybox's online reviews present a mix of positive and negative feedback. While some customers praise the ease of the process, helpful customer service, and quality results, others express disappointment with issues like processing delays, communication problems, and dissatisfaction with digitization outcomes. Common themes include the simplicity of ordering, clear instructions for packaging, and anticipation for the final digitized materials. Customers highlight both successful conversions of various media types and frustrations over unprocessed items, lack of refunds, and extended wait times beyond the promised processing window.

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Custom Date - May 27, 2024
Featured Content
  • pricing is confusing

    Everytime I clicked on the site I saw different prices. Very confusing

    Sentiment
    • None
    Content
    • Pricing and Discounts
    Apr 23, 2024
  • saving glimpses of our past

    I loved seeing photos and short films that I thought I had lost through deterioration. I can't wait to send more.

    Sentiment
    • Positive
    Content
    • Satisfaction with Results
    Apr 22, 2024
  • Everything about Legacy Box is working…

    Everything about Legacy Box is working the way they said it would. Thank you1

    Sentiment
    • Positive
    Content
    • Satisfaction with Results
    Apr 04, 2024
  • So far so good

    So far so good. The lady was very helpful and easy to understand. I’m waiting for my labels.

    Sentiment
    • Positive
    Content
    • Ease of Process
    Apr 04, 2024
  • easy to order a box..looking forward to…

    easy to order a box..looking forward to processing results

    Sentiment
    • Positive
    Content
    • Processing Time
    Apr 03, 2024
  • Great customer service

    Great customer service. I called and had all my questions answered

    Sentiment
    • Positive
    Content
    • Customer Service
    Apr 03, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
55 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Legacybox  based on online reviews collected from Trustpilot. The analysis helps Digital Marketing Professionals, Customer Experience Managers, Product Managers in Digital Services, E-commerce Strategic Planners, Business Analysts in Tech Industry to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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