Roomba j7+ w/Braava Jet m6: Mixed Reviews Highlighting Performance Concerns & Quality Control Issues
Explore In-Depth Roomba j7+ Customer Feedback Analysis

Roomba j7+ w/Braava Jet m6: Mixed Reviews Highlighting Performance Concerns & Quality Control Issues

Mixed reviews for the Roomba j7+ w/Braava Jet m6, with complaints about performance inconsistencies, refurbished units being sold as new, technical issues, and lackluster customer service. Users highlighted problems like frequent errors, battery inefficiencies, and difficulties in returning to the base. Some reported missing accessories and damaging experiences with pet waste. However, positive comments focused on features like auto-emptying, boundary setting, and efficient cleaning in homes with pets and kids. Pricing concerns and durability issues were common themes, emphasizing the need for better quality control and customer support.

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Custom Date - Apr 20, 2024
Featured Content
  • ERROR every time it cleans.

    Every time I set the robot to clean, it had an error. EVERY TIME. And, I don't have any carpet. Would not order this product again.

    Sentiment
    • Negative
    Content
    • Error Messages and Technical Issues
    Feb 20, 2024
  • Ran over pet waste

    Ran over pet waste but customer service was good enough to replace the unit

    Sentiment
    • Positive
    Content
    • Customer Service and Refund
    Feb 18, 2024
  • Will not run

    This was a gift. It will not run, states it is registered to someone else and won't reset.

    Sentiment
    • Negative
    Content
    • Customer Service and Refund
    Feb 10, 2024
  • Clean whole house

    Easy to connect to wifi, create a map of the house, clean by area

    Sentiment
    • Positive
    Content
    • Setup and Connectivity
    Feb 09, 2024
  • Broke after less than one year

    I enjoyed this vacuum, but after less than one year it broke down stating it couldn't detect the bags in the disposal unit.

    Sentiment
    • Negative
    Content
    • Error Messages and Technical Issues
    Feb 04, 2024
  • Amazon's customer service is poor

    This robot is broken, within 6 months of purchase. Irobot will not help me with the problem, and Amazon should refund my money.

    Sentiment
    • Negative
    Content
    • Customer Service and Refund
    Feb 03, 2024
  • See All Reviews
Sentiment Analysis
-33 Net Promoter
Score
Languages
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  • This page displays purchase options and a preview of the customer feedback analysis report for Roomba j7+ w/Braava Jet m6 based on online reviews collected from Amazon. The analysis helps Product Managers, Customer Support Specialists, Quality Assurance Engineers, Retail Store Managers, E-commerce Specialists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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