Walk-In Lab: Affordable, Convenient, and Fast Lab Testing Service
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Walk-In Lab: Affordable, Convenient, and Fast Lab Testing Service

Walk-In Lab is praised for its great service, affordable prices, and quick results, saving customers time and money. Users appreciate the convenience of ordering tests online without a doctor's order and the fast turnaround. However, some mention issues with lab appointments, staff rudeness, and occasional delays in receiving results. Security concerns regarding patient accounts were raised, urging the need for improvements. Overall, customers value the ease of use, professionalism of staff, and cost-effectiveness of Walk-In Lab's services.

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Custom Date - May 22, 2024
Featured Content
  • Their customer service is awful

    They rectified the issue that I had I just wish they had done it sooner. Their services are good otherwise.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Feb 22, 2023
  • This rating service itself is very poor…

    This rating service itself is very poor in that it forces a reviewer to combine two very different aspects of an entity's technical competence with personality. Walk-In Lab was great concerning personal interactions. Their technical ability to make a blood draw without harm is bad ... very bad. I have excellent veins to draw from. I am not a frail 90 year old and I'm not pigged-out such that a vein cannot be found. The practitioner was not careful. She moved the needle 'in and out' resulting in an unnecessary puncture of the vein. A short while later the bruise from blood that escaped the vein was very pronounced.

    Sentiment
    • Negative
    Content
    • Technical Competence in Blood Draw
    Nov 26, 2018
  • First time using the service

    First time using the service. Ordering lab tests online was a breeze. Made an optional appointment. Arrived, signed in. The waiting time was longer than I expected but the staff was very professional and courteous. Received my test results in one day. We, as consumers need more of these kind of labs closer to our homes. Thank you!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Nov 22, 2018
  • The ordering experience and interaction…

    The ordering experience and interaction with the operator excellent. Ease of finding tests to order good. However, my husband had his lab drawn at the Lab Corp in the main St Mark's hospital and the phlebotomist was terrible at drawing the specimen because it was so uncomfortable

    Sentiment
    • None
    Content
    • Lab Partner Experience (e.g., Quest, LabCorp)
    Nov 21, 2018
  • Very good prices; very fast turnaround

    Website was easy to navigate, and although the price for individual tests was astronomical, the price for packages was better than expected; even inexpensive compared to my normal healthcare provider's lab. And the time to get results was MUCH faster than expected. I will definitely use this provider again.

    Sentiment
    • Positive
    Content
    • Price and Cost Efficiency
    Nov 20, 2018
  • Very crowded clinic but I think the…

    Very crowded clinic but I think the staff did the best they could with so many people. Perhaps a 'wait time' indicator will help with some of the more surly clients :) My own experience was fine despite the wait time. I'd recommend.

    Sentiment
    • Positive
    Content
    • Appointment Scheduling and Wait Time
    Nov 19, 2018
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Sentiment Analysis (of 30 reviews)
50 Net Promoter
Score
Languages (of 30 reviews)
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