Mixed Customer Experiences with Acorn Stairlifts US
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Mixed Customer Experiences with Acorn Stairlifts US

Customers have mixed experiences with Acorn Stairlifts US. While some praise the professionalism and quality of service, others express dissatisfaction with pricing, communication, and product functionality. Positive feedback highlights knowledgeable technicians, prompt installations, and courteous sales representatives. However, negative reviews mention issues with refund delays, high service costs, and equipment malfunctions. Overall, the company's service quality and customer satisfaction levels vary among different interactions.

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Custom Date - Sep 08, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • I overpaid for the stairlifts

    I overpaid for the stairlifts. I am still waiting for the refund.

    Sentiment
    • Negative
    Content
    • Refund Issues
    Apr 13, 2024
  • Great installer

    Great installer. Very polite and hard working. Answered our questions

    Sentiment
    • Positive
    Content
    • Installation Experience
    Apr 11, 2024
  • We were

    We were Having worked with tools in my career,I was impressed with the work done by the installer.

    Sentiment
    • Positive
    Content
    • Installation Experience
    Apr 11, 2024
  • Easy to work with

    The representative was very nice and thorough in explaining the stair lift. The guy who installed it was super nice.

    Sentiment
    • Positive
    Content
    • Technical Support
    Apr 10, 2024
  • Good salesperson and good installer

    Knowledgeable and friendly salesperson; efficient and friendly installer.

    Sentiment
    • Positive
    Content
    • Sales Process
    Mar 26, 2024
  • Easy access for family member with severe arthritis who can no longer climb stairs. Perfect solution.

    Prompt response to my request to have one installed, professional and friendly. I highly

    Sentiment
    • Positive
    Content
    • Installation Experience
    Mar 24, 2024
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Sentiment Analysis (of 30 reviews)
75 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for 🇺🇸Acorn Stairlifts US  based on online reviews collected from Trustpilot. The analysis helps Market Research Analysts, Product Managers, Customer Experience Managers, Healthcare Consultants, Business Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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