Mixed Reviews for The Royal Sonesta Washington DC Dupont Circle
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Mixed Reviews for The Royal Sonesta Washington DC Dupont Circle

Explore In-depth Customer Feedback on The Royal Sonesta DC

2121 P St NW, Washington, DC 20037, United States

Mixed reviews were given for The Royal Sonesta Washington DC Dupont Circle, with praise for spacious rooms, convenient location, and accommodating staff. However, recurring issues with hot water, room cleanliness, and outdated facilities were highlighted. Some guests appreciated the modern amenities and proximity to attractions, while others criticized the hotel's upkeep and service quality.

Source: Google Business Reviews of The Royal Sonesta Washington DC Dupont

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Customer Feedback Analysis of The Royal Sonesta Washington DC Dupont

Unlock insights with our report on The Royal Sonesta Washington DC Dupont Circle - covering room quality to service issues.

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  • The hotel was in a great location but the rooms were far from expectations. There were many stains on the carpets and even on the sheets. I was a little disappointed in my stay for work.

    Sentiment
    • None
    Content
    • Cleanliness

  • Everyone at the Sonesta was so pleasant and helpful. They went above and beyond making our stay pleasant.Walkability: We were able to walk eveywhere.

    Sentiment
    • Positive
    Content
    • Staff Friendliness

  • Great for the price range. Encourage you to dine at Al Tiramisu. Staff very friendly.

    Sentiment
    • Positive
    Content
    • Hotel Facilities

  • No hot water or heat for a full day. Looking at past reviews, this seems to be a common occurrence. The staff at the front desk aren’t particularly welcoming nor have any sense of urgency.

    Sentiment
    • Negative
    Content
    • Hot Water and Heating

  • My second day at the hotel without hot water. Stay away from this hotel.

    Sentiment
    • Negative
    Content
    • Hot Water and Heating

  • Beautiful hotel, nice staffs. Very professional management.Rooms: Nice and spacious roomsWalkability: Closed to metro

    Sentiment
    • Positive
    Content
    • Room Quality
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Sentiment Analysis (limited preview)
34 Net Promoter
Score
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