Mixed Reviews: Praises and Complaints About CIVIC Financial Services
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Mixed Reviews: Praises and Complaints About CIVIC Financial Services

Explore CIVIC Financial Services Customer Feedback Insights

Mixed reviews for CIVIC Financial Services, with praises for some AE's professionalism but complaints about delayed closings, poor communication, and changing loan terms. Clients expressed frustration over prolonged processes, unmet promises, and lack of transparency, citing issues like unresolved disputes between brokers, lengthy loan processing times, and unfulfilled commitments. While positive comments highlighted specific team members' exceptional service, negative feedback emphasized difficulties with consistency, accountability, and timely delivery of services.

Source: Trustpilot Reviews of CIVIC Financial Services 

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Customer Feedback Analysis of CIVIC Financial Services 

Unveil the customer feedback landscape for CIVIC Financial Services with our in-depth analysis report.

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Custom Date - Jan 01, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Civics allows me to build a solid…

    Civics allows me to build a solid sustainable rental portfolio.

    Sentiment
    • Positive
    Content
    • Broker Relationship
    Apr 08, 2023
  • After submitting all documents and…

    After submitting all documents and waiting for almost a month Civic pull my refi loans on my rental properties.

    Sentiment
    • Negative
    Content
    • Loan Processing Experience
    Jan 29, 2023
  • Joe Zaniboni did an excellent job and…

    Joe Zaniboni did an excellent job and followed through on everything in a timely manner.”

    Sentiment
    • Positive
    Content
    • Professionalism and Knowledge
    Aug 21, 2021
  • Prompt Approval

    The company responded promptly and approved my loan within days.

    Sentiment
    • Positive
    Content
    • Timeliness of Closings
    Aug 21, 2021
  • Great customer service

    Great customer service , prompt and quick responses

    Sentiment
    • Positive
    Content
    • Communication and Responsiveness
    Aug 21, 2021
  • Great company

    Great company, easy to work with. And my guy Eli is a beast.

    Sentiment
    • Positive
    Content
    • Broker Relationship
    Dec 14, 2019
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Sentiment Analysis (limited preview)
20 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for CIVIC Financial Services  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Experience Managers, Real Estate Developers, Mortgage Brokers, Marketing Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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