Mixed Customer Sentiment for AMC Theatres on Trustpilot
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Mixed Customer Sentiment for AMC Theatres on Trustpilot

Explore AMC Theatres Feedback Insights & Trends

AMC Theatres receives mixed reviews on Trustpilot, with customers expressing frustration over customer service, membership cancellation issues, cleanliness problems, and loud sound levels in theaters. Some reviewers praise specific staff members for their excellent service. Common complaints include difficulties in reaching customer support, overpriced items, and instances of poor theater management. Issues with food orders, lost items, and unresponsive support teams contribute to negative experiences for patrons. Despite some positive interactions with staff, recurring problems with AMC's subscription service and lack of proper assistance leave customers dissatisfied overall.

Source: Trustpilot Reviews of AMC Theatres 

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Customer Feedback Analysis of AMC Theatres 

Unlock insights into AMC Theatres' customer experiences with our comprehensive feedback analysis report.

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Custom Date - Dec 21, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Movie at 7pm 6:54 pm theater still…

    Movie at 7pm 6:54 pm theater still closeNever go again

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 02, 2024
  • Amc's convenience fee is so ridiculous

    Amc's convenience fee is so ridiculous. And they wonder why people stop going to the theater

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Feb 05, 2024
  • AMC/Odeon are awesome

    Love grabbing some popcorn and a hotdog, turning off my phone and enjoying a Movie with the family.

    Sentiment
    • Positive
    Content
    • Food Experience
    Jan 30, 2024
  • I'm retired Veteran

    I'm retired Veteran. Love my movies. Why play 5 movies over and over. 3 times a day 1 movie. You must be loosing ratings.

    Sentiment
    • Negative
    Content
    • Movie Selection
    Jan 10, 2024
  • Oh my gyat I hate AMC

    Bad service, employees are dumber than an ape. My recommendation is to shut down all locations immediately and end yourselves.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Dec 16, 2023
  • Stephanie is AWESOME!!!

    Stephanie is AWESOME!!!Always dress up 4 MoviesLove It!!!!!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Nov 15, 2023
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Sentiment Analysis (limited preview)
-70 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for AMC Theatres  based on online reviews collected from Trustpilot. The analysis helps Market Research Analysts, Customer Experience Managers, Business Strategists, Cinema Industry Consultants, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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