Google Pay App: Mixed Reviews and User Complaints
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Google Pay App: Mixed Reviews and User Complaints

Google Pay app receives mixed reviews from users, with some praising its functionality and ease of use, while others complain about issues with transactions, poor customer service, and bugs. Users report problems with funds not being transferred, difficulty reactivating the app after resetting their device, and missing referral rewards. Despite these concerns, many users still appreciate the app's helpfulness and convenience. Overall, the app's performance and reliability need improvement.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • The money from my account is pending and has not come till now

    Sentiment
    • Negative
    Content
    • Payment Issues
    Dec 31, 2023

  • Set buns on the 21st it is now the 31st and I still have not seen the funds

    Sentiment
    • Negative
    Content
    • Payment Issues
    Dec 31, 2023

  • After resetting the mobile,,,it is very difficult to reactivate Google pay app,,,, you lose all the old data, records like rewards earned, transaction history,,,even UPI I'd changed,,,, customer care service very poor....they terminate calls,chats midway without offering any solution

    Sentiment
    • Negative
    Content
    • Customer Service
    Dec 31, 2023

  • Worst app ever. Payment gets stuck in processing mode. Amount gets debited but it doesn't reaches to the receiver. Due to this we had to pay again. Now after 3 days the stuck payment says transaction complete. Now we have to go back to the receiver saying that the previous payment got complete and had to ask for refund. If a payment fails they should roll back immediately. They should not keep the payment in stuck mode for 3 to 4 days with the money debited.

    Sentiment
    • Negative
    Content
    • Payment Issues
    Dec 31, 2023

  • Please help my Google pay UPI not work

    Sentiment
    • Positive
    Content
    • UPI Not Working
    Dec 31, 2023

  • Gpay stopped opening since yesterday, goes to black screen. It is definitely a bug may be with screen size during loading. Get the developers to fix it Google, stop telling users to use latest app which itself causes the issue, i have tried re installing it, doesn't work. How ever if i split my screen than it works in a small splitted screen. Thank you for fixing it quickly. ⭐ ⭐ ⭐⭐ ⭐

    Sentiment
    • Positive
    Content
    • App Loading
    Dec 31, 2023
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Sentiment Analysis (of 30 reviews)
53 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Google Pay: Save and Pay - Apps on Google Play based on online reviews collected from Google Play. The analysis helps Product Managers, UX/UI Designers, Customer Support Specialists, Mobile App Developers, Marketing Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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