Mixed Reviews for Car Shield Extended Warranty Provider
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Exclusive CarShield Customer Feedback Analysis Report

Mixed Reviews for Car Shield Extended Warranty Provider

Customers have mixed feelings about Car Shield, an extended warranty provider. Some reviewers appreciate the company's excellent customer service, low payment options, and fast repair results. However, others are unhappy with the coverage level and the amount of money they need to pay out of pocket. Some also complain about long wait times for authorizations and parts. There are also a few reports of rude or racist customer service representatives.

Best for
  • Automotive Industry Analysts
  • Consumer Rights Advocates
  • Extended Warranty Sales Professionals
  • Customer Service Training Coordinators
  • Automotive Service Managers

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Custom Date - Apr 22, 2024
Featured Content
  • Can’t access my contract

    Can’t access my contract, hit the link and nothing shows up

    Sentiment
    • Negative
    Content
    • Contract Access and Technical Issues
    May 24, 2023
  • Carshield Was Very Helpful

    The Person That Helped Me Out Was Very Helpful And 🙂 Walked Me Through Every Step Thank You...

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    May 23, 2023
  • I love the great customer service the…

    I love the great customer service the agent I spoke with and the low payment options that was presented for my coverage

    Sentiment
    • Positive
    Content
    • Payment Process and Billing
    May 23, 2023
  • Sales was not high pressure.

    Sales was not high pressure.Knowledgeable representativeMultiple levels of coverageMonthly payments

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    May 22, 2023
  • Knowledge is Everything

    We have not had an opportunity to utilize Car Shield services as of yet. However we feel so much better knowing Car Shield is there if we needed help. Car Shield has very attentive and helpful associates that have answered any and all questions. This is very comforting knowing we are prepared for any future use should that be necessary.

    Sentiment
    • Positive
    Content
    • Overall Satisfaction and Trust
    May 22, 2023
  • Well I haven't had to use it so far…

    Well I haven't had to use it so far just paying the monthly payments. And had a problem with my credit card a Capitol One so I talked to a person from Car Shield and got it squared away Capitol One was a pain in the neck but not Car Sheild keep up the good work I am satisfied so far but I keep my vehicles in good shape !

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    May 22, 2023
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for CarShield  based on online reviews collected from Trustpilot. The analysis helps Automotive Industry Analysts, Consumer Rights Advocates, Extended Warranty Sales Professionals, Customer Service Training Coordinators, Automotive Service Managers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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