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This report is based on publicly available user reviews and generated for research purposes only. It does not include copyrighted content and is not affiliated with or endorsed by any brand, business, or platform mentioned.
Customer Dissatisfaction with Amazon.co.uk: Delivery and Service Issues
  • 79 users bookmarked
  • Who is this report for?
    • E-commerce Managers
    • Customer Service Directors
    • Market Research Analysts
    • Retail Industry Consultants
    • Consumer Affairs Specialists
Customer Dissatisfaction with Amazon.co.uk: Delivery and Service Issues

Discover Why Amazon.co.uk Ratings Plummet

The reviews for Amazon.co.uk reveal widespread dissatisfaction among customers, particularly regarding delivery issues, customer service, and refunds. Many users report receiving damaged or incomplete items, with a lack of proper communication from Amazon's support team, often described as unhelpful and difficult to reach. Delays in delivery, incorrect orders, and difficulties in obtaining refunds are recurring themes, leading to a feeling of frustration and mistrust among users. Some reviews highlight positive experiences with individual delivery drivers, but these instances are overshadowed by systemic problems. Overall, the sentiment is overwhelmingly negative, with calls for better accountability and improved service standards.

Source: Trustpilot Reviews of Amazon.co.uk is rated "Bad" with 1.4 /

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Customer Feedback Analysis of Amazon.co.uk is rated "Bad" with 1.4 /

Uncover the root causes of customer dissatisfaction with Amazon.co.uk through our detailed feedback analysis report.

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Custom Date - Dec 13, 2025
Popular Phrases (limited preview)
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Featured Content
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  • The customer service became a joke

    The customer service became a joke. Full of stupid people or bots. Unusable.

    Sentiment
    • Negative
    Content
    • Customer Service Complaints
    Dec 12, 2025
  • Contact number displayed is the speaking clock!

    The contact number displayed (1234567….) on the Trustpilot page is in fact THE SPEAKING CLOCK!AMAZON UK YOU ARE HAVING A BLOODY LAUGH!50p per call plus network access charge! According to bt website.

    Sentiment
    • Negative
    Content
    • Customer Service Complaints
    Dec 11, 2025
  • The Amazon van smashed off the wing…

    The Amazon van smashed off the wing mirror on our car due to always rushing and being distracted by the phone no doubt. Amazon are almost impossible to contact to claim for the repair

    Sentiment
    • Negative
    Content
    • Unprofessional Conduct
    Dec 11, 2025
  • Really bad customer service now it's…

    Really bad customer service now it's been moved to India. I miss the old amazon

    Sentiment
    • Negative
    Content
    • Customer Service Complaints
    Dec 11, 2025
  • The old ladies on sledges in their…

    The old ladies on sledges in their advert need telling they need to fit the cushions as intended the cut out section is for the base of your spine,that is the idea of the cushion for spinal protection.READ INSTRUCTIONS.

    Sentiment
    • None
    Content
    • Packaging Problems
    Dec 10, 2025
  • Always just dumped no instructions ever…

    Always just dumped no instructions ever followed. Customer services always unable to do anything but give a pointless hollow apology.

    Sentiment
    • Negative
    Content
    • Customer Service Complaints
    Dec 10, 2025
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Sentiment Analysis (limited preview)
-90 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Amazon.co.uk is rated "Bad" with 1.4 / 5 on Trustpilot based on online reviews collected from Trustpilot. The analysis helps E-commerce Managers, Customer Service Directors, Market Research Analysts, Retail Industry Consultants, Consumer Affairs Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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