Discover Key Insights from Roamly Insurance Reviews
Roamly generally receives positive reviews for its communication, knowledgeable agents, and quick claim handling. Customers appreciate the digital processes, helpful staff like Matt Bishop and Blake Paschal, and the ease of obtaining quotes and purchasing insurance. However, there are a few instances of dissatisfaction with specific agents and claim processing delays.
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Oh Andrew Kim was the agent very quick, timely very thorough made everything very clear it was quick and easy didn't have to be on the phone longer than 15 minutes and maybe even less very pleasant and I believe he does a fantastic job.
Sentiment
Positive
Content
Agent Experience and Assistance
Apr 18, 2024
Very happy
Very nice phone customer service and better yet, the price is half of what I was paying.
Sentiment
Positive
Content
Policy Coverage and Pricing
Apr 18, 2024
They don’t do comparison shopping…
Tried to get a quote online but it didn’t let me finish. The next day I got a call from Chuck Robledo, I told him what we are looking for and what companies we wanted to avoid using. I shouldn’t be surprised when the only quote he keeps sending is from the one company we are a hard no on using, which is Progressive. They don’t have many agents where we live and it’s hard to get any kind of service for a claim. He has offered us zero in the way of other quotes.
Sentiment
Negative
Content
Insurance Company Comparison and Competitiveness
Apr 16, 2024
Fund recovery took longer than expected.
The process of recovering funds for my stolen vehicle took FOREVER. Copart, the company tracking down the title, was responsible for the worst delay, as they did not know what state the stolen vehicle was registered in (!!!?) and then could not figure out what paperwork was required. Almost three months elapsed from theft to payment.
Sentiment
Negative
Content
Claim Handling and Delays
Apr 12, 2024
We purchased beautiful new 2022…
We purchased beautiful new 2022 fifthwheel reflection 311 bhs grand design. Economy keep from traveling. So we took there advise about renting it out. So need did and it was destroyed inside and we don't even know where it's at. But it not cover under our policy. We are out 90,000 dollars not covered. Wow really be careful with is no one will tell you truth
Sentiment
Negative
Content
Policy Coverage and Pricing
Apr 11, 2024
Working with Santiago was the best
Working with Santiago was the best. I check with several insurance companies and no one could compete.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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