National Floors Direct: Professionalism, Efficiency, and Quality Service
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Discover Key Insights from Customer Feedback on National Floors Direct

National Floors Direct: Professionalism, Efficiency, and Quality Service

National Floors Direct receives overwhelmingly positive feedback from customers, who praise the professionalism, efficiency, and quality of service provided. Customers highlight the seamless process from consultation to installation, fair pricing, and courteous installers. Some customers also mention receiving gift cards for posting honest reviews. However, a negative review points out issues with pricing transparency and quality of materials. Overall, National Floors Direct is praised for its excellent communication, timely service, and beautiful flooring results.

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  • Product Quality Analysts
  • Retail Industry Consultants
  • Business Development Managers

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Custom Date - Jul 27, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Great communication and a beautiful…

    Great communication and a beautiful floor. I had my entire condo redone with engineered hardwood flooring. The installation team took up and discarded all the old tile being very careful to cleanup as the proceeded with the work. They moved furniture as they went along and put everything back in its place. Three days later I have a very beautiful new floor at an exceptional price.

    Sentiment
    • Positive
    Content
    • Overall Customer Satisfaction
    Apr 25, 2024
  • Me and my sales person hit it off great…

    Me and my sales person hit it off great he was so respectful and kind answered all questions

    Sentiment
    • Positive
    Content
    • Sales Representative Experience
    Apr 25, 2024
  • Best floor ever

    The experience was simply extraordinary, since the first time we talked about our floors it was just amazing and now that we have installed the new floor it looks so beautiful. The high quality materials are out of this world. The installers were so professional. We are so satisfied with our product and with National Floors direct. I would definitely do my floors again a hundred more times with National Floors Direct!

    Sentiment
    • Positive
    Content
    • Overall Customer Satisfaction
    Apr 25, 2024
  • The crew showed up on time

    The crew showed up on time. They had all the materials to do the job right. They were friendly. They were professional . They cleaned up after they were done. I recieved a gift card for taking the time to post this honest review.

    Sentiment
    • Positive
    Content
    • Cleaning and Post-Installation Service
    Apr 25, 2024
  • Everything was delivered and installed…

    Everything was delivered and installed as promised. Good communication about arrival time and quality of work was exceptional.

    Sentiment
    • Positive
    Content
    • Communication and Scheduling
    Apr 23, 2024
  • Everything was done in professional…

    Everything was done in professional manner right on time as a promised and looks great. I would give them credit to that asked.

    Sentiment
    • Positive
    Content
    • Professionalism and Courtesy
    Apr 19, 2024
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Sentiment Analysis (of 30 reviews)
90 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for National Floors Direct  based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Customer Service Executives, Product Quality Analysts, Retail Industry Consultants, Business Development Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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