Real Genius: Exceptional Service and Competitive Rates Delight Customers
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  • Who is this report for?
    • Mortgage Brokers
    • Real Estate Agents
    • Financial Advisors
    • Market Researchers
    • Customer Experience Managers
Real Genius: Exceptional Service and Competitive Rates Delight Customers

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Real Genius receives overwhelmingly positive reviews from customers who highlight the team's responsiveness, competitive rates, and expertise. Clients appreciate the personalized service provided by individuals like Brian, John, Elyse, and Joel. The company is praised for making the mortgage process smooth and stress-free, with particular commendation for their ability to secure the best rates in the market. Customers feel supported and guided throughout, showcasing Real Genius as a reliable option for those seeking home financing.

Source: Trustpilot Reviews of Real Genius 

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Customer Feedback Analysis of Real Genius 

Unlock insights from Real Genius customer feedback report. Master home financing with expert reviews and competitive rates.

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Custom Date - Apr 18, 2025
Popular Phrases (limited preview)
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  • We loved real genius

    We loved real genius. We had such a great experience! They were always responsive even after hours, professional, timely and explained everything so well!And saved .5% on interest rates with no points!

    Sentiment
    • Positive
    Content
    • Responsive Communication
    Feb 17, 2024
  • I had an ok experience applying for the…

    I had an ok experience applying for the loan, upon closing I realized the buydown rate was not used to estimate my first payment or subsequent payment of the life of the buydown. I reached out to the rep I dealt with and she informed me everyone has been fired and no amount of calls or voicemails are being returned. This is awful considering money was spent on this buydown. Now I'm stuck with having to either pay without the buydown or risk running into more problems for an error not made by me. This is a shame.

    Sentiment
    • Negative
    Content
    • None
    Nov 20, 2023
  • Overall Positive Experience

    I recently closed on my mortgage on September 26, 2023, and I must say, it was an overall positive experience. While the process took a bit longer than I initially expected, the journey was relatively smooth and hassle-free. The team at Real Genius was incredibly helpful and guided me through every step of the way, ensuring I understood all the details and moved efficiently through the process.I would recommend Real Genius to anyone in need of mortgage services.

    Sentiment
    • Positive
    Content
    • Smooth Process
    Oct 18, 2023
  • Hands down best rate in the market

    Hands down best rate in the market! Shopped around with several lenders and no one else could beat Real Genius. Approval process was very smooth. In terms of room for improvement, at closing there was a minor paperwork mix up but got it resolved within 30 minutes.

    Sentiment
    • Positive
    Content
    • Best Rate Offer
    Oct 16, 2023
  • Seamless and easy process with Real…

    Seamless and easy process with Real Genius! Mike and James were easy to communicate with and extremely responsive. Being a first time home buyer, I was especially appreciative of the updates and guidance of next steps throughout the process.

    Sentiment
    • Positive
    Content
    • Easy Closing Process
    Oct 07, 2023
  • Great team

    Great team, very knowledgeable, and fast! No reason not to do business with this terrific team.

    Sentiment
    • Positive
    Content
    • Knowledgeable Staff
    Sep 25, 2023
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Sentiment Analysis (limited preview)
96 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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About Customer Feedback Analysis Reports

  • This page displays purchase options and a preview of the customer feedback analysis report for Real Genius  based on online reviews collected from Trustpilot. The analysis helps Mortgage Brokers, Real Estate Agents, Financial Advisors, Market Researchers, Customer Experience Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

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