Real Genius: Exceptional Service and Competitive Rates Delight Customers
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Real Genius receives overwhelmingly positive reviews from customers who highlight the team's responsiveness, competitive rates, and expertise. Clients appreciate the personalized service provided by individuals like Brian, John, Elyse, and Joel. The company is praised for making the mortgage process smooth and stress-free, with particular commendation for their ability to secure the best rates in the market. Customers feel supported and guided throughout, showcasing Real Genius as a reliable option for those seeking home financing.
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We loved real genius. We had such a great experience! They were always responsive even after hours, professional, timely and explained everything so well!And saved .5% on interest rates with no points!
Sentiment
Positive
Content
Responsive Communication
Feb 17, 2024
I had an ok experience applying for the…
I had an ok experience applying for the loan, upon closing I realized the buydown rate was not used to estimate my first payment or subsequent payment of the life of the buydown. I reached out to the rep I dealt with and she informed me everyone has been fired and no amount of calls or voicemails are being returned. This is awful considering money was spent on this buydown. Now I'm stuck with having to either pay without the buydown or risk running into more problems for an error not made by me...
Sentiment
Negative
Content
None
Nov 20, 2023
Overall Positive Experience
I recently closed on my mortgage on September 26, 2023, and I must say, it was an overall positive experience. While the process took a bit longer than I initially expected, the journey was relatively smooth and hassle-free. The team at Real Genius was incredibly helpful and guided me through every step of the way, ensuring I understood all the details and moved efficiently through the process.I would recommend Real Genius to anyone in need of mortgage services.
Sentiment
Positive
Content
Smooth Process
Oct 18, 2023
Hands down best rate in the market
Hands down best rate in the market! Shopped around with several lenders and no one else could beat Real Genius. Approval process was very smooth. In terms of room for improvement, at closing there was a minor paperwork mix up but got it resolved within 30 minutes.
Sentiment
Positive
Content
Best Rate Offer
Oct 16, 2023
Seamless and easy process with Real…
Seamless and easy process with Real Genius! Mike and James were easy to communicate with and extremely responsive. Being a first time home buyer, I was especially appreciative of the updates and guidance of next steps throughout the process.
Sentiment
Positive
Content
Easy Closing Process
Oct 07, 2023
Great team
Great team, very knowledgeable, and fast! No reason not to do business with this terrific team.
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Frequently Asked Questions About Customer Feedback Analysis Reports
What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for Real Genius based on online reviews collected from Trustpilot. The analysis helps Mortgage Brokers, Real Estate Agents, Financial Advisors, Market Researchers, Customer Experience Managers to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Introduction
A complete report has a layout with an executive summary and navigation options.
Overview
This page gives you the summaries and sentiment analysis of automatically clustered topics.
Content Analysis (1/2)
This page gives you full control over the customer feedback by offering advanced filters working at the speed of light.
Content Analysis (2/2)
If your reviews have a timestamp, you can filter all the information based on data ranges.
Buyer Personas
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SWOT Analysis
Learn your product or service's strengths, weaknesses, opportunities and threats.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
See how your data is clustered under different themes, with summaries of the data within each theme.
Discover the fictional profiles with detailed descriptions of people who represent the audience in your dataset.
Identify core strengths, weaknesses, opportunities, and threats to facilitate a realistic, fact-based, data-driven assessment of an organization.
Understanding popular phrases provides insights into how you connect with your customers. Unlock popular phrases filter and benefit all these features that come with purchasing this report:
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Right now, you’re only viewing analysis of 30 reviews. Benefit all these features below that come with purchasing report:
Right now, you’re only viewing analysis of 30 reviews. Buy this report and benefit all these features below that come with the purchase:
Right now, you’re only viewing analysis of 30 reviews. Purchase this report and benefit all these features below:
Understanding customer reviews with a holistic point of view matters. Right now, you're only viewing the analysis of 30 reviews. Purchase this report to view all and benefit these features:
Right now, you're only viewing analysis of 30 reviews. Benefit all these features below that come with purchasing report:
Summaries
SWOT Analysis
Buyer Personas
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Export to Excel
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