Citibank SG App Review: Frustration Over Functionality, Security, and Customer Service
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Citibank SG App Feedback Analysis: Elevate Your Strategy

Citibank SG App Review: Frustration Over Functionality, Security, and Customer Service

Customers of Citibank SG express frustration with the app's functionality, citing issues with keyboard compatibility, payment processing delays, and poor customer service. Users are dissatisfied with the lack of fee waivers, IT system failures, and security measures. The app's requirement to use the Samsung keyboard restricts user flexibility and raises concerns about data monitoring. Despite some positive experiences, such as improved banking processes over time, the overall sentiment is negative due to usability problems and lack of responsiveness to user feedback.

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  • Mobile Application Developers
  • Customer Experience Managers
  • Digital Banking Strategy Consultants
  • Financial Services Product Managers
  • User Interface Designers

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Custom Date - Jul 27, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Recent update cause my Google board (gboard) to not work with the app..please help.

    Sentiment
    • Negative
    Content
    • Keyboard Compatibility Issues
    Mar 21, 2024

  • Why can't I use google keyboard?? Why being forced to use Samsung keyboard then can type. Why???? Google cannot be trusted???

    Sentiment
    • Negative
    Content
    • Keyboard Compatibility Issues
    Mar 21, 2024

  • No longer functional, as the app rejects using Microsoft SwiftKey keyboard, and so unable to type in the app. Security protections gone absurd...

    Sentiment
    • Negative
    Content
    • Security Concerns
    Mar 21, 2024

  • The app forces u to use the default Samsung keyboard on your phone or else will not be able to type anything. This is such a bad experience as we have to keep switching keyboards.

    Sentiment
    • Negative
    Content
    • Keyboard Compatibility Issues
    Mar 21, 2024

  • Recent update keep saying detected untrusted keyboard. Can't enter any numbers anymore with other keyboard. Stupid function. I use google chinese input keyboard for years.

    Sentiment
    • Negative
    Content
    • Keyboard Compatibility Issues
    Mar 18, 2024

  • Previously payment of credit card is reflected always instantly by the next working day. Now it takes days to reflect 👎 app is not user friendly either 👎👎

    Sentiment
    • Negative
    Content
    • Payment and Transaction Difficulties
    Mar 12, 2024
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Sentiment Analysis (of 30 reviews)
-80 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Citibank SG based on online reviews collected from Google Play. The analysis helps Mobile Application Developers, Customer Experience Managers, Digital Banking Strategy Consultants, Financial Services Product Managers, User Interface Designers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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