Crowne Plaza Changi Airport: Strategic Location, Spacious Rooms & Excellent Service
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Crowne Plaza Changi Airport: Strategic Location, Spacious Rooms & Excellent Service

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75 Airport Blvd., #01-01, Singapore 819664

Crowne Plaza Changi Airport, an IHG Hotel, is praised for its strategic location within Terminal 3, spacious rooms, and excellent service. Guests highlighted the convenience of staying near Jewel and the sky train for stress-free transit. Positive comments included friendly staff, good soundproofing, and well-equipped rooms. However, some reviewers noted issues with noise levels and limited gluten-free food options. Overall, the hotel offers a great airport stay experience with room for improvement in certain areas.

Source: Google Business Reviews of Crowne Plaza Changi Airport, an IHG

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Customer Feedback Analysis of Crowne Plaza Changi Airport, an IHG

Uncover insights from Crowne Plaza Changi Airport with our detailed customer feedback analysis. Enhance guest experience & satisfaction.

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Popular Phrases (limited preview)
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  • 乾淨舒適！Queen Size 的床軟硬大小適中，最棒的就是浴缸了！泡澡時看出去的景色可以看飛機起降，還可以看到人們及電車進出Jewel Mall繁華景象！

    Sentiment
    • Positive
    Content
    • Room Quality and Cleanliness

  • Good place to stay, great service

    Sentiment
    • Positive
    Content
    • Overall Experience and Satisfaction

  • The front desk staff Dian is friendly and helpful. Great pleasure to be served by her.

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Service

  • spacious room, premium amenities, strategic location inside the terminal 3

    Sentiment
    • Positive
    Content
    • Room Quality and Cleanliness

  • Good service but just know early checkin can be a problem….

    Sentiment
    • Positive
    Content
    • Check-in Process and Timing

  • I love this hotel. Very beautiful. Expensive but convenient since it's in the airport.

    Sentiment
    • Positive
    Content
    • Overall Experience and Satisfaction
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Sentiment Analysis (limited preview)
83 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Crowne Plaza Changi Airport, an IHG Hotel based on online reviews collected from Google Business. The analysis helps Hotel Managers, Marketing Professionals, Customer Service Reps, Travel & Tourism Consultants, Hospitality Researchers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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